Customer Support Executive

2 days ago

Hyderabad, India NxtWave Full time

**ABOUT NxtWave**:
NxtWave is revolutionizing the 21st-century job market by transforming youth into highly skilled tech professionals irrespective of their educational background with our CCBP 4.0 programs.

By offering vernacular content and interactive learning, NxtWave is breaking the entry barrier for learning tech skills. Learning in their mother tongue helps learners achieve higher comprehension, deeper attention, longer retention and greater outcomes.

NxtWave was founded by Rahul Attuluri (Ex Amazon, IIIT Hyderabad), Sashank Reddy (IIT Bombay) and Anupam Pedarla (IIT Kharagpur).

NxtWave now has paid subscribers from 450+ districts across India who have spent 500 million minutes on its learning platform so far. In the last 12 months, NxtWave learners have been hired by 700+ companies including Google, Amazon, Nvidia, Goldman Sachs, Oracle, IBM, Bank of America, Deloitte and more.

We're growing fast and we need your talent, skills, and passion.

**JOB DESCRIPTION**:
We are looking for a Customer Support Executive(Ticket) to join our team and take on the responsibility of providing seamless support to students at Nxtwave.

**ROLES & RESPONSIBILITIES**:

- Ensure service level adherence to provide a seamless learning experience to the Students, so as to enhance their experience with NxtWave.
- Handle escalations and complex queries.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with learners through open and interactive communication.
- Identify customer needs and help customers use specific features.
- Update our internal databases with information about technical issues and useful discussions with customers
- Gather customer feedback and share it with our Product, Sales and Marketing teams

**REQUIREMENT**:

- Should be fluent in English
- Excellent oral communication skills
- Should have a minimum of 1-year prior experience in Customer Support is an added advantage
- Age between 25 -35 years

**WHY NxtWave**:

- Get a front-row seat to a high-growth, fast-paced startup.
- Impact millions of lives and develop role models in every nook and corner of the country.
- Work with super motivated individuals and become part of a dedicated team that is on a mission to transform India.
- High transparency in decision-making.
- Market Competitive salary

**Salary**: ₹300,000.00 - ₹360,000.00 per year

Schedule:

- Day shift

**Language**:

- Telugu (required)

**Speak with the employer**
+91 9390238144

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