Customer Service Representative

8 hours ago


Pune, India Tech Mahindra Full time

looking for immidate joiner
- Listen to customers’ concerns, issues and questions regarding there order shipment trackment related issue.
- Resolve customers’ concerns and answer customers’ questions to your best ability
- Maintain a positive attitude and calmly respond to customers’ complaints
- Open new customer accounts
- Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
- Recommend possible products to meet the customers’ needs
- Refer issues and questions to managers if necessary
- Prepare product and customer reports by gathering data collected during customer interactions

**Skills and Qualifications**

Some of the key skills for a customer service representative are:

- Personable and attentive
- Strong interpersonal skills
- Strong verbal communicator
- Familiar with the software used to connect with customers and gather their information
- Knowledge of applicable products and markets

**Salary**: ₹300,000.00 - ₹480,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Shift allowance

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service (required)
- total work (required)

**Language**:

- English (required)
- Hindi (preferred)

**Speak with the employer**
+91 7987784467
- Health insurance



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