Admission Officer

**I. Core Responsibilities of an Admission Officer**:

- **Managing the Admissions Process**:

- Overseeing the entire admissions lifecycle, from initial inquiry to enrollment.
- Conducting interviews with prospective students and their families.
- Ensuring compliance with admissions policies and procedures.
- **Student Recruitment and Outreach**:

- Developing and implementing recruitment strategies to attract a diverse and qualified pool of applicants.
- Representing the institution at educational fairs, school visits, and other promotional events.
- Providing comprehensive information about programs, admission requirements, and campus life.
- Building and maintaining relationships with high schools, community organizations, and other potential referral sources.
- **Data Management and Reporting**:

- Maintaining accurate records of student interactions and admissions data in CRM (Customer Relationship Management) systems.
- Analyzing enrollment trends and providing data-driven recommendations to enhance recruitment efforts.
- Generating reports on admissions statistics, conversion rates, and other key metrics.
- **Communication and Counseling**:

- Serving as a primary point of contact for prospective students and their families.
- Providing personalized counseling on program selection, career pathways, and financial aid options.
- Addressing queries and concerns effectively and promptly.

**II. Handling a Team of Telecallers**:
This is a significant additional layer of responsibility, requiring strong leadership and operational skills.
- **Team Leadership and Management**:

- **Recruitment and Training**: Hiring and onboarding telecallers, ensuring they are well-versed in institutional offerings, admission procedures, and communication protocols.
- **Performance Management**: Setting clear targets for calls made, leads generated, conversions, and follow-ups. Monitoring performance, providing regular feedback, and conducting performance reviews.
- **Motivation and Coaching**: Motivating the team to achieve targets, providing ongoing coaching on effective communication techniques, objection handling, and relationship building.
- **Scheduling and Workload Management**: Planning and managing telecaller schedules, ensuring optimal coverage and efficient handling of inbound and outbound calls.
- **Telecalling Operations**:

- **Lead Generation and Qualification**: Overseeing the telecaller team's efforts in making outbound calls to prospective students (leads) and qualifying their interest.
- **Inquiry Handling**: Ensuring efficient handling of inbound calls from interested students and parents, providing accurate information and guiding them to the next steps.
- **Follow-up Strategies**: Developing and implementing effective follow-up strategies for leads and applicants to ensure consistent engagement and conversion.
- **Script Development**: Collaborating on or developing telecalling scripts and guidelines to ensure consistent messaging and effective communication.
- **CRM Utilization**: Ensuring the telecaller team accurately updates and utilizes the CRM system for tracking interactions and lead status.
- **Quality Assurance**: Monitoring call quality, conducting call audits, and providing training to improve communication and customer service.

**III. Marketing for Admission**:
This aspect of the role requires a strategic approach to attract and convert prospective students.
- **Strategy Development**:

- Collaborating with the marketing department (or directly overseeing marketing activities) to develop integrated marketing plans for admissions.
- Identifying target audiences and developing messaging that resonates with them.
- Staying updated on market trends, competitor activities, and effective marketing channels in the education sector.
- **Campaign Execution**:

- **Offline Marketing**: Planning and executing traditional marketing activities like print advertisements, brochures, direct mail, and participation in educational fairs.
- **Event Management**: Organizing and promoting admission-related events, workshops, and information sessions.
- **Content and Collateral Development**: Ensuring that marketing materials (brochures, website content, presentations) are accurate, compelling, and up-to-date.
- **Brand Promotion**: Upholding and promoting the institution's brand image in all admission and marketing activities.
- **Budget Management**: Managing the marketing budget for admissions effectively, ensuring optimal return on investment.

**Job Types**: Full-time, Permanent

Pay: From ₹35,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Secondary(10th Pass) (required)

Work Location: In person

Application Deadline: 02/06/2025