Itsm Architect

9 hours ago

Pune Maharashtra, India Quess IT Staffing Full time

**About Us**

“Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified - a testament to our excellent culture, people, and processes.”

**About Company**

**Roles and Responsibility**

Job Title: ITSM Architect

Experience: 6-10 Years

Notice Period: Immediate to 15 days

Location: Pune

JD:
Essential Requirements
- Hands-on experience with BMC Remedy and Helix ITSM Suite
- Experience of BMC Remedy upgrades (BMC Remedy to BMC Helix upgrade is required)
- Install, Configure, Develop, Integrate BMC Remedy ITSM suite.
- Out-of-the box and third-party integration with BMC Remedy tools, web services and APIs
- Remedy Workflow customizations
- Good experience of configuration and customization of overall ITSM suite including:

- Incident Management
- Problem Management
- Change Management
- Knowledge Management
- Service Request Management
- Asset Management
- Service Level Management
- Good experience of working on CMDB
- Should have experience in performing data analysis, data migration using Helix data manager and importing/exporting data in the platform.
- Must demonstrate experience across all phases of full system development life cycle and subsequent maintenance activities.
- Functional knowledge of Reporting Tools (Business objects) would be added advantage.

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