Servicenow Solution Architect Itsm Csm

**ServiceNow Solutions Architect** India - Remote **Why Us** NewRocket is a ServiceNow Global Elite Partner, delivering solutions that revolutionize the world of work. We are a leading global technology strategy, design, and enterprise operations partner to public and private sector clients. We work with some of the world's biggest brands, bridging the gap between what customers expect and what their technology can deliver. We are **_"Raising the Bar"_** in delivering technology's promise to create new kinds of experiences for our customers. **Why You** NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring for multiple ServiceNow Solution Architects with experience in ANY product domain. We will provide support and guidance to get you up to speed on some of the most amazing projects.You will have the ability to work on enterprise level projects, across different industry verticals. You will use your skills and experience to come up with innovative solutions to achieve customer goals. We are **_#GoingBeyond_** Come join our crew **The Role** - Proven consulting experience as a key technical resource leading the development and delivery of ServiceNow solutions in client environments - Create and execute development plans as appropriate to meeting changing needs and requirements - Knowledge of ITIL, minimum Foundation level, ideally higher - Proven experience with key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS - Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc. - Experience with implementing integrations with ServiceNow ITSM Discovery and Core, CSM (FSM preferred) - Creation of script-based Assignment and Approval rules, custom related lists, Access Control list, UI Policy and client script. - Knowledge of ITIL V3 processes and hands on with ITIL process implementation. - Expert level proficiency in at least four product lines including current CIS certification in at least three of the four - Conduct requirements gathering workshops **What You Will Be Doing** - Help integration team in planning and packaging the ServiceNow integration solution - Lead workshops or integration/implementation projects as the SME in your field. - Work with Sales/Presales team on Demo and Proof of Value for prospective customers. - Conduct requirements Analysis sessions and customer workshop - Draft use cases and functional requirements, proposal, SOW documents for solutions - Reviewing and providing guidance on functional requirements documentation - May provide technical assistance in a pre-sales capacity **What You Bring Along** - Experience with ServiceNow ITSM, CSM, ITOM, GRC/IRM, ITBM products - Demonstrated Enterprise Architecture skills, especially in Enterprise System Management and IT Service Management space including the ability to socialize ideas, make recommendations and gather team consensus to move projects forward. - 5+ years of client facing consulting experience. - 5+ years of leadership level experience with Enterprise Management tools and IT Service Management tools such as ServiceNow (or BMC Remedy, etc.) - Collaboration with customers is something you love to do Including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. - Thrives in strategic planning, resource allocation, production methods, and coordination of people and resources. - Experience with IT systems and technology platforms - Adapts quickly in a fast-paced environment **Education**: - A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience] **Certifications & Knowledge** **We Take Care of Our People