Servicenow Developer

2 weeks ago

Bengaluru Mumbai Pune, India LTIMindtree Limited Full time

Job Description Roles & Responsibilities - 5+ years of experience in implementing or architecting ServiceNow solutions - Experience in designing, configuring, and customizing the ServiceNow Customer Service Management (CSM) module - Must have experience in the design and implementation of the following modules: - Customer Service Management (CSM): Case Management, Knowledge Management, Agent Workspace, CSM Portal, Agent Mobile App Configuration, AWA, Playbook, Dashboards, etc. - ITSM - Custom Service Portal - Extensive experience across the ServiceNow core platform, including security, performance, and compliance - Extensive experience in third-party integrations using REST, SOAP, and other methods, including Integration Hub and E-bonding - Experience with scripting in the ServiceNow platform using: - JavaScript, Business Rules, Client Scripts, UI Actions, UI Pages, AngularJS, Jelly, etc. - Experienced in collaborating with teams to understand their requirements and pain points, translating them into functional specifications - Conduct workshops and training sessions for end-users to ensure successful adoption of the implemented solutions - Perform system testing, troubleshooting, and issue resolution during the implementation phase - Collaborate with technical teams to define integrations with other systems and applications, ensuring seamless data flow - Provide ongoing support to end-users, addressing their queries and issues related to the ServiceNow platform/module - Document processes, configurations, and solutions to create comprehensive user guides and training materials - Excellent communication and interpersonal skills - Strong ownership, accountability, and attention to detail in all work efforts Preferred Qualifications - Proficient in ServiceNow CMDB, Agent Workspace, and Virtual Assistant - Proficient in implementation of the ITSM module - Relevant ServiceNow certifications (e.g., ServiceNow Certified Implementation Specialist) are a plus - Exceptional leadership, problem-solving, critical thinking, and communication skills

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