Customer Care Associate

4 days ago

Ahmedabad Gujarat, India Bigtree Vision Management Company Full time

**Customer Care Associate (Full Time)**

**Ahmedabad, Vadodara, Godhra**
- ShareProvide guidance to the customers at their residence by exploring various product & finish options after site inspection & evaluation
CCA will take of all store category available in store
Co-ordinate and supervise the execution of painting work at the customer sites through panel of appointed contractors as per
Asian
paints recommended guidelines
Help and guide customers at their residence by explaining
different product and finish options.
Daily updates of all activities on the CA app
Site inspection & evaluation for surface defects and recommend
most suitable solutions
Site measurement & preparation of painting estimate as per rate
card and after consultation with store owner / Store in charge.
Appointment of contractors for execution of painting work
Supervision of ongoing / WIP sites for ensuring adherence to
Asian
paints recommended guidelines and on time work completion.
Timely resolution of customer complaints, if any
Help to generate leads/clients through market visits.
Explain to customers the various services rendered in the store
and direct customers to appropriate sections for expert help
Daily reporting of the collections and site status to store owner /
store in charge and senior officer
Maintaining the reports / formats as mandated by
Asian
paints
Daily updates of all activities on the CA app
Co-ordinate with contractors and ensure their attendance in all
contractor training programs organized by
Asian
paints.
Cross selling of product categories on PT sites
During market
scanning provide leads to other team members
Time Management, customer handling, efficiently execution of sites &people management
Finalization
of painting estimates as per rate cards and in consultation with store
owner.
Timely collection and immediate reporting of any deviations in
pre-decided
payment schedule
Cash handling by CA is strictly not allowed
Appointment of contractors from the panel for execution of painting
work at customer site
Supervision to ensure adherence to Asian
- Experience- 1 - 2 Years- Salary- 2 Lac 50 Thousand To 2 Lac 75 Thousand P.A.- Industry- ITES / BPO / KPO / LPO / Customer Service- Qualification- Diploma, Other Bachelor Degree, B.B.A, Any Master Degree, Post Graduate Diploma, M.B.A/PGDM- Key SkillsSales Consultant

Time Management

**About Company**
- Contact Person- Abhishek Karia- Mobile 7048870388

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