Customer Care Associate

2 days ago

Ahmedabad, India Shoppers Stop Ltd Full time

Job Descriptions

Call Center and Customer Service Job Descriptions

**Customer Service Associate Job Description**

Learn about the key requirements, duties, responsibilities, andomer service associate job description.

A customer service associate assists customers with inquiries related to a company’s products and services. Customer service associates maintain adequate company and product knowledge to provide proficient service. Also known as customer service representative.

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**Customer Service Associate Job Description Template**

s in this position you will have the ability to maintain a sound knowledg
- Attending training sessions to grow knowledge of products and to develop customer service skills.
- Processing and logging incoming calls into the CRM system.
- Identifying customer needs.
- Forwarding and escalating inquiries to relevant individuals and departments.
- Contacting customers to give them accurate feedback on the progress of their inquiries.
- Providing outstanding customer service.
- Updating customer information as required.
- Maintaining confidentiality of information.
- Attending training sessions to grow knowledge of products and

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹9,300.00 - ₹15,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Flexible shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Vastrapur, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

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