Customer Care Associate

5 days ago

Ahmedabad Gujarat, India Laqshya Infosoft Solutions Full time

Job Location
- Bodakdev,Ahmedabad
- Wadi Village Vadodara
- Ghoddod Road,Surat

No. of Vacancy in each location-1

Job Responsibilities:
1) Operational work
- To update the target of sales and quantity of the products in the tracker sheet/system.
- To check the quantity and quality of the products and coordinate with the concerned person for any issues occurred.
- Merchandize the products in the stores.
- To modify the place of the low selling products to attract the customers.
- Handle payment transactions and cashiering process.
- Raise STO to transfer the stock from one store to another.
- Manage all pickups & delivery.
- Provide the customer's order to delivery boy.
- Ensure dispatching and shipping of products is met with customer deadlines.
- Maintain and manage customer files and databases.
- To monitor the RBI (Receiving be in-charge) system.
- Coordinate and handle the event process in the stores.

2) Customer Interaction
- Keep in depth knowledge of all the products to answer the questions promptly to the customers.
- Provide appropriate service to satisfy customers.
- To handle all incoming customer queries and questions.
- Respond promptly to customer inquiries.
- Resolve customer complaints and issuing refunds as needed.
- Keep records of customer interactions, comments, and complaints.

Key Skills Required:

- Furniture background prefered.
- 1-2 Yrs. work experience as a Customer Care/Service Experience. Fresher with good communication skills.
- Good Computer Knowledge
- Abiity to solve problems
- Relationship Management skills
- Excellent communication & Good listening ability
- Good interpersonal skills
- Time Management skills

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.10 - ₹18,000.45 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English and Regional language (preferred)

Work Location: In person

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