Customer Service Adviser

2 weeks ago


Chandigarh Chandigarh, India BJS Home Delivery Full time

**Roles and Responsibilities**: - Handle investigation, resolution, and reporting of all customer and client-related complaints. - Accurately log all complaints into the internal system and ensure they are followed through to completion. - Take full ownership of queries and provide prompt, effective resolutions. - Escalate unresolved issues or complaints to the Line Manager in a timely manner. - Adhere to all policies and procedures related to customer complaints, ensuring they are documented within the "Toolbox" system. - Embrace and integrate new initiatives into the customer service delivery process. - Ensure all written communication aligns with customer care protocols and any relevant contractual specifications. - Represent BJS professionally at all times, maintaining a courteous and respectful demeanor. **Job Requirements**: - Excellent communication and interpersonal skills. - Proficient in MS Office Suite and Google Workspace. - Strong problem-solving skills and attention to detail. - Ability to handle customer concerns with empathy and professionalism. - Capable of working independently as well as part of a team. Pay: ₹20,000.00 - ₹30,000.00 per month Schedule: - Rotational shift **Education**: - Bachelor's (preferred) **Language**: - English (required) Work Location: In person


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