Customer Service Executive

23 hours ago

Bengaluru Karnataka, India Orchestrate Mortgage and Title Solutions Full time

Orchestrate Mortgage and Title Solutions, LLC is a new age business company that offers a rich portfolio of services. We nurture a highly versatile and competent workforce; and train them to adopt best practices that can help deliver the latest technology and services in various spheres.
- Our contact center is always a buzz with activity. You see, there’s great satisfaction in beating deadlines, when time is money.
- Breaking down the complexities of the mortgage lifecycle is no easy task.
- But it is precisely one of the aspects our team of experts revel in demystifying daily.

**Customer Service Executive**

**Experience**

: 0-2 years in a US-based Call Center

**Job Location**

: Bangalore, India

**Shift**

: US/UK Shift

**Education**

: Undergraduate or Graduate degree

**Roles and Responsibilities**:

- **Issue Resolution**: Identifying and resolving customer problems or complaints, ensuring customer satisfaction and retention.
- **Documentation and Record Keeping**: Maintaining accurate records of customer interactions and transactions using specified systems or databases.
- **Product/Service Knowledge**: Acquiring and maintaining comprehensive knowledge of products/services to assist customers effectively.
- **Adhering to Guidelines and Procedures**: Following established guidelines, procedures, and policies to ensure quality service delivery.
- **Collaboration with Teams**: Working collaboratively with other departments or teams to resolve complex customer issues.

**Requirements**:

- **Excellent Written and Communication Skills**: Ability to articulate ideas clearly and effectively through both written and verbal communication.
- **Customer-Centric Approach**: Dedication to providing exceptional service to customers, understanding their needs, and resolving issues promptly.
- **Problem-Solving Abilities**: Capability to identify and address customer concerns or inquiries efficiently and effectively.
- **Adaptability**: Flexibility to handle various customer situations, adapt to changing environments, and manage multiple tasks simultaneously.
- **Team Player**: Ability to collaborate within a team environment and contribute to a positive work culture.

**Additional Information**:

- **Shift Work**: May require flexibility in work hours due to the nature of customer service operations, including weekends or holidays.
- **Training**: Participation in ongoing training sessions or workshops to enhance skills and stay updated with product/service information.

This role involves being the frontline representative of the company, interfacing directly with customers to address inquiries, resolve issues, and maintain high levels of customer satisfaction. The focus is on delivering exceptional service and building positive relationships with customers while adhering to company standards and policies.

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