Call Auditor

We are looking for a call quality auditor who has worked in any BPO/call center and audited calls. **Responsibilities**: - Call auditing of a team of 30+ people. - listen to calls regularly and update quality parameters in the portal. - one on one meetings with agents and team leaders to improve call quality. - provide training to agents. - ready to work...

Assist in conducting quality assurance audits within budget and established timelines by scheduling, conducting, reporting, and closing audits as directed by the lead auditor. Activities may include contacting auditees to agree on audit dates, making appropriate entries in QA database, performing data reviews, file audits as directed - Entering and...

**ISO IMPLEMENTOR AND AUDITOR** **Job brief** We are looking for an **ISO Auditor** to manage our company’s internal ISO implementation making the quality manuals and procedures. **No. of opening** 02 Females **Responsibilities** - Required Internal Auditor for ISO - Responsible for internal audit for QMS. - Lead training sessions and implement...

**Responsibilities**: 1) Support our operations team by reporting the task completion to the stakeholders on time. 2) Assist in validating, data tagging, and providing ad hoc support across various quality processes. 3) Complete the tasks with a high level of accuracy and within the deadline. 4) Assist the other auditors of our team in completing the tasks...

**Responsibilities**: 1) Support our operations team by reporting the task completion to the stakeholders on time. 2) Assist in validating, data tagging, and providing ad hoc support across various quality processes. 3) Complete the tasks with a high level of accuracy and within the deadline. 4) Assist the other auditors of our team in completing the tasks...

This position will help preserve service excellence through monitoring and assessing customer interactions of call center associates. JOB RESPONSIBILITIES: - responsible for ensuring internal and external customer interactions are handled in compliance with established procedures and standards. - performs call monitoring and assessment of call center...

**Job Summary**: We are looking for a **Call Quality Analyst** to evaluate sales calls, ensuring adherence to company standards and customer service guidelines. The role focuses on improving call quality, sales techniques, and customer satisfaction by providing feedback and performance insights to sales teams. **Key Responsibilities**: - Monitor and assess...

Job DescriptionWe are seeking a detail-oriented Quality Specialist to join our team as a remote worker.The ideal candidate will be responsible for validating the accuracy of appointments booked by the back-office team, performing call audits of the back-office agents, and conducting voice and speech training for new joiners.Additionally, the Quality...

Primary Duties and Responsibilities: - Review the work performed by Billing Executive and document any quality issues Review call quality issues on various parameters such as conversational skills, claims resolution, and voice quality Participate in developing process documentation Participate in maintaining our Quality Management System for ISO. - Should...

**Key Responsibilities**: **1. Lead Generation Department**: - Audit tele-caller productivity and lead conversion effectiveness. - Evaluate quality of customer interaction, adherence to fair practice, and compliance with communication protocols. - Identify training needs and recommend process improvements based on findings. **2. Credit Department**: -...