Call Center Quality Auditor
2 days ago
This position will help preserve service excellence through monitoring and assessing customer interactions of call center associates.
JOB RESPONSIBILITIES:
- responsible for ensuring internal and external customer interactions are handled in compliance with established procedures and standards.
- performs call monitoring and assessment of call center associates for both inbound and outbound calls.
- participates in call calibration exercises.
- Participates in internal listening sessions.
- Offers suggestions for process improvement to foster an exceptional customer experience.
- Do regular Audits and prepare documents that improve overall call quality,
- Provides regular feedback to relevant authorities regarding call trends or compliance issues that may arise.
- Assists the higher authority in providing weekly and monthly reporting within predetermined reporting parameters.
Education QUALIFICATIONS:
- Any Graduate
Experience
- 1-3 years of progressive work experience in Quality Assurance/Auditing, Call Center, or Customer Service.
Schedule:
- Day shift
**Education**:
- Bachelor's (required)
**Experience**:
- Quality Assurance: 1 year (preferred)
- Quality Auditing: 1 year (preferred)
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
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