Call Center Quality Auditor

2 days ago


Ahmedabad, India Agrovikas Full time

This position will help preserve service excellence through monitoring and assessing customer interactions of call center associates.

JOB RESPONSIBILITIES:

- responsible for ensuring internal and external customer interactions are handled in compliance with established procedures and standards.
- performs call monitoring and assessment of call center associates for both inbound and outbound calls.
- participates in call calibration exercises.
- Participates in internal listening sessions.
- Offers suggestions for process improvement to foster an exceptional customer experience.
- Do regular Audits and prepare documents that improve overall call quality,
- Provides regular feedback to relevant authorities regarding call trends or compliance issues that may arise.
- Assists the higher authority in providing weekly and monthly reporting within predetermined reporting parameters.

Education QUALIFICATIONS:

- Any Graduate

Experience
- 1-3 years of progressive work experience in Quality Assurance/Auditing, Call Center, or Customer Service.

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- Quality Assurance: 1 year (preferred)
- Quality Auditing: 1 year (preferred)
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)



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