Call Center Executive

3 days ago

Ahmedabad, India AVITA Health Services Pvt Ltd Full time

**Call Center Representative duties and responsibilities**

Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. They often have the following responsibilities:

- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company’s new products, services and policies
- Responsible for calling patients and arranging appointments with their primary care providers for specific reasons and doing so in a caring and professional manner.
- Ability to communicate clearly
- Ability to plan and be organized
- Ability to work well under pressure, take initiative, be flexible
- Ability to maintain confidentiality of patient information and company records.
- Ability to exhibit good interpersonal communications skills
- Ability to convey a positive and professional image to the public and patients
- Excel, and Word, Internet and networks

QUALIFICATIONS
- High school graduate or its equivalency
- Experience in medical front office procedures preferred and knowledge of medical terminology
- Ability to always demonstrate the highest level of performance and behavior standards
- Excellent customer service skills and ability to effectively and respectfully handle dissatisfied patients
- Demonstrated attention to detail, ability to multi-task, and flexible
- Knowledge of standard office machines including copier, fax, multi‐line telephone, printers, etc.
- All other duties as assigned Special Knowledge, Skills, Abilities and Attributes

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- tele sales (required)
- Technical support (required)
- healthcare (required)

**Language**:

- Hindi (preferred)

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