Call Center Agent

Job title

Call Center Agent - Ahmedabad, India

Ref #

228022

Location

India - Ahmedabad

Job family

Corporate & Commercial

• Closing date: 12-Nov-2025

Qatar Airways is seeking experienced professionals for the role of Call Center Agent based at our Global Business Services (GBS) in Ahmedabad, India.

This position will be primarily responsible to provide administrative and operational support within the QR Group Health & Medical Services (GHMS) Division's call center located in Ahmedabad, India. Handle inbound and outbound calls related to medical appointments, employee queries, and operational updates. Assist line manager in coordinating teleconsultation services, provide information on medical services, and ensure smooth scheduling and communication, while maintaining confidentiality and non-clinical boundaries. In addition, liaise with GHMS -Doha Office to ensure alignment with Qatar Airways standards and objectives.

Responsibilities:

• Answer incoming calls related to medical services to ensure timely and accurate support.
• Direct callers to relevant personnel to streamline resolution.
• Manage scheduling across in-person and teleconsultation platforms to optimize availability.
• Update slots in real time to prevent booking conflicts.
• Guide employees on accessing virtual consultations to improve readiness.
• Confirm appointments and send reminders to reduce no-shows.
• Maintain accurate records using approved systems to support reporting.
• Coordinate with clinic administrators to ensure smooth service delivery.
• Support audits and follow-ups under Medical Admin leadership to ensure compliance.
• Uphold confidentiality of health data to maintain trust.
• Share information on medical services and campaigns to boost engagement.
• Handle escalations professionally to meet service standards.
• Perform other department duties related to his / her position as directed by the Head of the Department

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.

Together, everything is possible

Qualifications Required:

• Bachelor's Degree or Equivalent with Minimum 1 years of job-related experience
• Minimum 1-2 years of experience in a call center or administrative role, ideally in a healthcare or corporate medical setting
• Experience working in a high-volume, service-driven environment preferred
• Diploma or bachelor's degree in business administration, Healthcare Management, or a related field
• Strong verbal and written communication skills in English (Arabic is an advantage)
• Familiarity with healthcare appointment systems or electronic medical records (EMR) is an asset
• Professional, empathetic phone manner with excellent customer service orientation
• Ability to multitask, prioritize, and manage time effectively
• Awareness of confidentiality and data protection protocols

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So, whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.