Mt - Procurement - So

**_Ready to shape the future of work?_** **_ At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s _**_AI Gigafactory_**_, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to _**_agentic AI_**_, our breakthrough solutions tackle companies’ most complex challenges._** **_ If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment._** **The role requires very close co-ordination with Sales teams, Product teams, Field support team, IT teams, vendors / suppliers, and transporter / freight forwarder to enable revenue maximization for the organization.** **We**will** prefer people with some analytical skills who are able to understand the process and follow the same rigorously.** **Responsibilities** **Lead a team working in Sales support area and own a smooth operation.** **Responsible for team outcome (efficiency / critical metric / SLA) and reporting of critical metric / SLA** **Own customer / third party relationship and governance to drive surprise free operation and revenue maximization.** **Resolve process issues by co-ordination internally (with partners) and externally with relevant parties.** **Drive governance and relationship with customer and front face any critical issues from customer and perform corrective action and preventive action planning.** **Perform following activities as part of individual contributor role;** **a. Booking and validation of Contract Orders in the ERP system and corresponding updating to Contracts in the ERP** **b. Building a relation with clients and sales representatives and becoming a point-of-contact for Customer / Sales inquiries** **d. Bring together details from customers and sometimes service technicians for accurate invoicing (including CN / DN notes) and ensure to have complete the billing / invoicing timely as per the contractual agreements** **Administration of customer contracts i.e. update contracts, fixed and variable billing computation as per contact terms** **Ensure resolution to customer requests for any queries on Contracts / order status and billing/invoicing corrections** **Follow-up on pending items with Logistics / Supply chain team for order delivery status** **Periodical and ad-hoc Report preparation for internal (sales, Business Controllers, etc.) and external (Customers)** **Archival of the right set of documents for audit and compliance purposes** **Updating ERP regarding Customer Master details, order details, supplies, pricing, etc.** **Capturing information from logistics partners and advising customers regarding availability and deliveries** **Offering resolutions for internal updating requests: credit/ debit notes, reimbursements, rebates, etc.** **Checking and solving potential issues between client purchase orders (PO) and system information;** **Presenting with the warehouse and forwarders and efficiently own the delivery process to ensure return of goods to the final recipient** **Preparing the relevant documents for the orders - Export documents (LoC, etc.), Pro forma invoices, customs documents, etc. and coordinate with internal teams for smooth order delivery** **Daily supervising the assigned orders and exceptions validations** **Accurate categorization of customer issues in the system and corresponding responses on ERP systems for various disputes arising from customers in terms of damaged goods, shipment delayed, etc.** **Qualifications we seek in you** **Minimum qualifications** **Graduate** **SAP ERP experience** **Preferred qualifications** **Relevant Prior work experience** **Excellent communications skills - both verbal and written. Consistent track record of client handling skills and ability to establish trust with clients.** **Familiarity with computer products and programs are desirable for this position** **May need to work after hours, once every other month, to ensure orders that need to be processed, have been received and completed for End of Month** **On rare occasion (i.e. once every other year), our Purchasing Representatives may need to be "on call" and work on a weekend** **_ Why join Genpact?_** **_ Be a transformation leader_**_ - Work at the cutting edge of AI, automation, and digital innovation_** **_ Make an impact_**_ - Drive change for global enterprises and solve business challenges that matter_** **_ Accelerate your career_**_ - Get hands-on experience, mentorship, and continuous learning opportunities_** **_ Work with the best_**_ - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day_** **_ Thrive in a values-driven culture_**_ - Our courage, curiosity, and incisiveness - built on a foun