MT - Direct Procurement - PO Processing

Ready to shape the future of work? 
At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. 
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. 
Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook. 

Inviting applications for the role of Direct Procurement, Management Trainee/Assistant Manager
Manages the progress and performance of the Procurement team and is a direct supervisor who has closest proximity with Procurement specialist analyst and Procurement Management trainees. Scope of service includes the end-to-end Procurement and AP process, PR and PO creation, vendor master management, goods receipting, procurement related hold resolution, invoice processing, issue and hold resolution, vendor query management and AP related reconciliation activities.

Responsibilities 

•    Qualify or reject purchase orders with detailed directions.

•    Establish and maintain internal and external partner relationships.

•    Collaborate with partners and Sales to modify purchase orders to meet customer needs promptly.

•    Explain key internal processes to vendor partners and Account Managers.

•    Update the status of aging purchase orders and follow up with partners on scheduled shipments.

•    Maintain part number information within client database, updating pricing and product line instructions for Sales.

•    Ensure the flow of information from partners to client.

•    Follow established procedures for daily work requirements and responsibilities.

•    Utilize new process improvement resources.

•    Stay current on departmental policies and product lines to ensure correct processing of drop ship purchase orders.

•    Work with management on approving exceptions outside departmental guidelines.

•    Seek assistance from Senior Specialist and Supervisor to resolve complex issues.

•    Review and analyse purchase orders for assigned product lines

•    Proactively work on issues causing purchase order placement delays and support additional information collection.

•    Communicate to Order Management or Master Data Teams regarding Item Master issues.

•    Contact person for client and internal stakeholders for any procurement related issues; owns regular operation rhythm.

•    Oversee process KPI's and metrics, provide deep analysis with understanding of root · causes.

•    Provide technical guidance and share knowledge on processes and systems within the team in daily operations, train new joiners

•    Support and coordinate the team on daily processing/operations, workload allocation

•    Assist to hire, groom and help new members to onboard

•    Provide input for promotions and staff reviews

•    Facilitate regular 1 on 1 meetings and direct goal development and progress

•    Perform weekly trending-based coaching to manage team members' performance

•    Handle a Team of FTEs and be responsible for day-to-day quality assurance, monitoring and coaching of the team

•    Manage the flow of day-to-day operation, Respond to customer queries and concerns

Qualifications we seek in you
Minimum Qualifications / Skills

•    Bachelor's degree 

•    Excellent professional experience in Source to Procure.

•    Industry Experience - Services or hi-tech industry

•    Knowledge on end-to-end Procurement and AP process, PR and PO creation, vendor master management, goods receipting, procurement, related hold resolution, invoice processing, issue and hold resolution, vendor query management and AP related reconciliation activities.

•    Ability to define and articulate underlying process gaps and resolve challenges, complex issues

Preferred Qualifications/ Skills

•    Ability to learn quickly

•    Diploma / Post Graduation in International supply chain management / Sourcing Management

•    Excellent Communication skill and the ability to engage customers in significant discussions

•    Oracle, ServiceNow, SAP, knowledge and experience would be an added advantage

•    Possess the following key behaviors\: Accountability, Planning and Organization, Teamwork, Flexibility and Problem Solving

•    Proficiency in coaching skills and with high level of confidentiality and professionalism

Why join Genpact? 

•    Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 

•    Make an impact – Drive change for global enterprises and solve business challenges that matter 

•    Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 

•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 

•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters\: Up. 
Let's build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.