Customer Service

1 week ago

Chennai, India Momentive Full time

Position Title:
Customer Service & Inside Sales Representative

Position Summary:
The Position is the prime contact for Momentive sample order related activities and management of the Customer requests. The position implies to provide best in class / excellent customer service for external customers and business partners (distribution) by utilizing excellent, business knowledge; Products knowledge and Order to Cash process
- Closely collaborating with ad hoc departments: SI OP; Logistics; Quality as examples - non exhaustive list.

**Job Description**:
- The Customer Service Rep /Inside sales role creates and manages the sample orders and manages the customer information for the TIER 1 types of demands (product documentations, technical data sheets, MSDS, certificates) As needed, this position drives the connection of customers with key business partners within the organization. Efficiently process Order-to-Cash activities for sample orders - from prospects / customers demands through sample order creation until order confirmation; Execution as a focus, using mainly SAP & Salesforce tools.
- Keep clients informed proactively about the sample order status and the status of their requests and take appropriate actions to maximize Momentive ability to Serve.
- Act as the front line business role (aside commercials) for all inquiries related to products, service and supply chain to ensure full satisfaction of customers on products, services and features.
- Analyze data from SAP reports to identify open issues and take action.

Additional Details:
Good Communication and command over English.

Good Interpersonal Skills

Good Microsoft Office knowledge.
- Momentive believes a diverse workforce empowers our people, strengthens our business and contributes to a sustainable world. Our leadership recognizes the many benefits that result from a more diverse workforce where individual and group differences are valued. We are firmly committed to improving our practices in meaningful ways to drive progress toward an equitable and inclusive environment for all, with an ultimate goal of a working environment where diversity, inclusion and belonging are deeply embedded in the fabric of our culture and felt by our people and communities._

  • Customer Care

    4 weeks ago

    Chennai, India Insight Customer Call Solutions Ltd Full time

    Company: ICCS (TNCM) Job Type: Full-time Salary Package: - CTC: 13,300 - Take-home salary: 11,300 Shift Timings: - 10:00 AM to 6:00 PM - 2:00 PM to 10:00 PM (flexible shifts) Qualification: - Any degree (freshers welcome) Job Description: We are seeking immediate joiners for our CM Helpline process. As a Customer Support Executive, you will be responsible...

  • Customer support

    4 weeks ago

    Chennai, India Insight Customer Call Solutions Ltd Full time

    *Job Title:* Voice Process Executive *Company:* ICCS (for Netmeds) *Location:* Royapettah, Express Avenue Mall, 7th Gate, 7th Floor *Job Description:* We are seeking a highly motivated and experienced Voice Process Executive to join our team at ICCS for Netmeds. As a Voice Process Executive, you will be responsible for handling customer interactions via...

  • Customer Service Executive

    2 weeks ago

    Saidapet, Chennai, Tamil Nadu, India PANACOR MANAGEMENT SERVICE PRIVATE LIMITED Full time

    JOB DESCRIPTION: - Pricing for Import and export inquiries, - Rate negotiations with overseas agents & local shipping lines - Quotation to customers and follow up - Follow up with overseas agents until receive rates against request - Quotations to customers and follow up - Follow-up with sales/customer for feedback against quotation - Upon receiving the...

  • Customer Service

    1 week ago

    Chennai, Tamil Nadu, India Savvy Search Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Title: Customer Service & Renewals ExecutiveLocation: Chennai About the Employer: A reputed and growing organization in the customer service industry, known for its employee-centric culture and career growth opportunities.Role Overview: Were hiring dynamic Customer Service & Renewals Executives to handle customer queries, upselling, and renewal...

  • Service Center Manager

    1 day ago

    Chennai, Tamil Nadu, India Run Service Infocare Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Responsible for driving Services with Process Compliance and ensure organizations processes and policies are adhered.Deliver very ambitious targets on consumer satisfaction. Net promoter score and consumer effort score.Implement/review/enhance field service OperationsDrive and deliver operational KPIs ( Service and Revenue )Manage field Service team to...

  • Customer Service

    4 weeks ago

    Chennai, India Homegenie Building Products Pvt Ltd Full time

    Homegenie Building Products Pvt Ltd req Customer Service & Installation Manager Interested candidates can you share your resume on this no : Company: Homegenie Building Products Pvt. Ltd.Location: Chennai (Head Office / Factory – Poonamallee Bypass Road, Vanagaram, Chennai – About Us Homegenie Building Products Pvt. Ltd. is a 17-year industry leader in...

  • Customer Service

    7 days ago

    Chennai, Tamil Nadu, India Homegenie Building Products Pvt Ltd Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    Homegenie Building Products Pvt Ltd req Customer Service & Installation ManagerInterested candidates can you share your resume on this no : Company: Homegenie Building Products Pvt. Ltd.Location: Chennai (Head Office / Factory – Poonamallee Bypass Road, Vanagaram, Chennai – About UsHomegenie Building Products Pvt. Ltd. is a 17-year industry leader in...

  • Customer Service

    5 days ago

    Chennai, Tamil Nadu, India RBS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Join us as a Customer Service & Operations AnalystWe'll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needsYou'll be liaising with customers and businesses to accurately collect information in order to solve their queriesYou'll be able to showcase your knowledge and enthusiasm as you deal...

  • Customer Service

    4 weeks ago

    Chennai, India SHAL Group - SEA HAWK LINES Full time

    Job Title:Executive – Customer Service & Pricing Experience:3–4 years Location:Chennai Industry:Liner / Shipping Job Summary: We are seeking a motivated professional with 3–4 years' experience inCustomer Service & Pricingfor a Liner company. The role involves handling customer coordination, managing bookings, and supporting pricing activities to ensure...

  • Service Engineer

    4 weeks ago

    Chennai, India JR Communication & Power Service Full time

    * Perform installation, commissioning, and configuration of UPS systems and batteries at customer sites. * Diagnose and repair technical issues related to UPS and battery systems. * Carry out routine preventive maintenance as per schedule. * Respond to customer service calls and provide efficient field support. * Provide basic training to customers on...