Customer Service

2 weeks ago

Chennai, India Homegenie Building Products Pvt Ltd Full time

Homegenie Building Products Pvt Ltd req Customer Service & Installation Manager

Interested candidates can you share your resume on this no :

Company: Homegenie Building Products Pvt. Ltd.
Location: Chennai (Head Office / Factory – Poonamallee Bypass Road, Vanagaram, Chennai –

About Us

Homegenie Building Products Pvt. Ltd. is a 17-year industry leader in manufacturing high-quality building products. With four state-of-the-art factories across Tamil Nadu and a strong presence across South India, we are committed to innovation, quality, and customer satisfaction.

Job Summary

We are seeking a dynamic and experienced Customer Service & Installation Manager to lead our customer service and installation operations. This role is crucial in ensuring seamless post-sales support, smooth installation processes, and exceptional customer experience.

Key Responsibilities

  • Lead and manage customer service and installation teams
  • Plan, schedule, and oversee product installations at client sites
  • Handle escalations and ensure timely resolution of customer issues
  • Monitor installation quality and adherence to safety standards
  • Coordinate with production, sales, and logistics teams to meet delivery timelines
  • Develop SOPs to enhance service operations and customer satisfaction
  • Train and mentor service staff and field technicians to build capabilities

Qualifications

  • Education: Graduate in Mechanical/Civil Engineering, Business Management, or a related field (preferred)
  • Experience: 10–15 years in customer service, installation, or project execution roles in building materials or related industries
  • Salary Range : 40,000 to 50,000
  • Skills: Leadership, problem-solving, communication, and stakeholder management
  • Knowledge: Installation processes, service operations, and customer handling
  • Ability: To lead field teams in a fast-paced, deadline-driven environment

Why Join Us?

  • Competitive pay + performance-based incentives
  • Opportunity to lead a key function in a growing organization
  • Career growth with exposure to modern service & installation practices

How to Apply:

Send your updated CV to

Call/WhatsApp:

Job Types: Full-time, Permanent

Pay: ₹40, ₹50,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Work Location: In person

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