Call Centre Executive

17 hours ago

Pune, India Jagruti rehabilitation center Full time

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.

**Job Types**: Full-time, Part-time, Regular / Permanent, Fresher, Internship
Part-time hours: 4 per week

**Salary**: ₹18,000.00 - ₹26,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift
- Flexible shift
- Monday to Friday
- Morning shift
- Rotational shift
- Weekend availability
- Weekend only

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- tele sales (preferred)
- Technical support (preferred)
- total work (preferred)

**Language**:

- Hindi (preferred)

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