Current jobs related to Evnek - Senior Manager - Call Centre/BPO Operations - Pune - Evnek
-
Pune, Maharashtra, India Evnek Full time ₹ 15,00,000 - ₹ 25,00,000 per yearWe are hiring an experienced Senior Operations Manager to lead and manage large-scale call centre/BPO operations in Pune. The ideal candidate will have 10+ years of BPO experience, with a minimum of 45 years in a leadership role. Responsibilities include overseeing day-to-day operations across voice, non-voice, inbound/outbound, and back-office processes,...
-
Call Centre Executive
2 weeks ago
Pune, India Rao Hospital Full timeUrgent hiring Call Centre Executive for reputed multispecialty hospital with 1+ years relevant experience at Pune. Qualification : Any Graduate/ Post Graduate. Roles and Responsibilities: To provide accurate information to all callers & resolve queries raised during the call. Attending all incoming calls received on helpline number. Handling inquiries from...
-
Senior Process Manager
1 week ago
Pune, Maharashtra, India eClerx Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDescriptionCustomer Operations –Chat and Voice Process- Senior Process Manager India | Full-time (FT) | Customer Operations | Location- PuneShift Timings – Flexible 24x7 |Management Level – Senior ManagerSpecialisation – International BPO, Chat.About Us: At eClerx, we pride ourselves on providing exceptional customer service. Our chat contact...
-
Senior Process Manager
7 days ago
Pune, Maharashtra, India eClerx Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDescriptionCustomer Operations – Voice Process- Senior Process Manager India | Full-time (FT) | Customer Operations | Location- PuneShift Timings – Flexible 24x7 |Management Level – Senior ManagerSpecialisation – International BPO, Inbound About Us: At eClerx, we pride ourselves on providing exceptional customer service. Our inbound voice...
-
1 Year Bpo Exp
2 weeks ago
Pune, India KVC CONSULTANTS Full time**Kindly note this a work from office role with job location in Yerwada** **Profile - Customer Support Executive (Voice)** **Job locatio**n - Pune**Qualification** - Graduates - Good Verbal - communication skills in English - 1 year BPO Experience **Salary - 29,000-37,000 in hand** - Working days -5 (Rotational Shifts)To get your Telephonic interviews...
-
Bpo Call Centre
5 days ago
Pune, India Platinum Logistics Full timeAnswering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. - Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. - Engaging in active listening with callers, confirming or clarifying information and...
-
Pune, India Evnek Full timeDescription Title: GCP Data 5+ YearsLocation: Chennai, Bangalore, Hyderabad, Pune (Hybrid)Notice Period: Immediate Joiners OnlyJob Description :We are looking for an experienced GCP Data Engineer to join our dynamic team. The ideal candidate will have strong hands-on experience in Google Cloud Platform (GCP) technologies, particularly BigQuery and DataProc...
-
Bpo Call Centre
1 day ago
Pune, India Konexions Back Office Services Pvt Ltd Full timecall the customer and telling them about services **Job Types**: Full-time, Regular / Permanent **Salary**: ₹15,000.00 per month **Benefits**: - Cell phone reimbursement - Paid time off Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Pune, Maharashtra: Reliably commute or planning to relocate...
-
Data Entry Operator
3 days ago
Pune, India CS Web Solution Full timewe have vacancy for the post of data entry,customer service executive job role: non voice / chat/ backend / voice/ bpo/ back-office domestic & international both salary for domestic salary international bpo salary depends on communication skill role fresher industry type bpo, call centre, ites functional area ites, bpo, kpo, lpo, customer service, operation...
-
Urgent Job Opening For BPO
1 week ago
Pune, Maharashtra, India Prajakta Jobs Full time ₹ 2,00,000 - ₹ 2,50,000 per yearJob Description:Location :- PimpriCandidate should possess excellent oral and written communication skillsCandidate with good customer service skills would be preferredShould be open to work in Night shifts in BPO/ Call Center/ Call Centre.Being proactive and show the utmost respect for customer's timeGood time management, ensuring all contacts with...
Evnek - Senior Manager - Call Centre/BPO Operations
4 weeks ago
Job Title: Senior Operations Manager - Call Centre / BPO OperationsExperience: 10+ Years (with minimum 4-5 years in a leadership/operations management role)Location: PuneNotice Period: Immediate JoinerAbout the RoleWe are seeking an experienced Senior Operations Manager with a proven background in call centre/BPO operations management. The ideal candidate will have strong leadership skills, process expertise, and a customer-first mindset to drive operational excellence, meet SLAs, and deliver consistent business outcomes.Key Responsibilities- Lead and manage day-to-day operations across multiple call centre/BPO processes (voice, non-voice, inbound, outbound, back-office).- Drive operational excellence by monitoring KPIs, SLAs, and client deliverables while ensuring high-quality service delivery.- Manage and mentor Team Leaders, Operations Managers, and large teams of associates to achieve performance goals.- Partner with clients, stakeholders, and internal teams to ensure business alignment and customer satisfaction.- Implement process improvements, cost optimization, and automation initiatives to enhance efficiency and productivity.- Handle escalations, workforce planning, capacity management, and rostering to ensure smooth operations.- Conduct regular business reviews and provide data-driven insights and reports to senior leadership and clients.- Drive employee engagement, retention, and performance management strategies to build high-performing teams.- Ensure compliance with organizational policies, regulatory requirements, and quality standards.Key Skills & Competencies- Strong experience in BPO/call centre operations management (domestic or international).- Demonstrated ability to handle large-scale teams (200+ FTEs) with multiple process lines.- Excellent understanding of workforce management, quality frameworks, and customer experience metrics.- Strong communication, client management, and stakeholder engagement skills.- Analytical mindset with expertise in data-driven decision-making, MIS reporting, and process optimization.- Hands-on experience with call centre tools/CRM, WFM solutions, and reporting dashboards.- Ability to work in a fast-paced, high-pressure environment while driving continuous improvement. (ref:iimjobs.com)
