Salesmanager Container Freight Station

**Key Responsibilities**:

- **Business Development**:
Identify potential customers including exporters, importers, freight forwarders, and shipping lines to generate business for the CFS.
- **Client Relationship Management**:
Build and maintain strong, long-lasting client relationships by understanding their needs and providing suitable logistics solutions.
- **Client Acquisition**: Identify, target, and acquire new clients, including shipping lines, freight forwarders, importers, and exporters.
- **Sales Strategy & Execution**:
Develop sales strategies to achieve short
- and long-term revenue goals. Lead marketing campaigns and promotional activities. Develop and execute comprehensive sales strategies to achieve revenue and growth targets for the CFS.
- **Market Analysis**:
Monitor market trends, competitor activities, and customer preferences to identify business threats and opportunities.
- **Pricing & Quotation**:
Prepare competitive quotations and negotiate pricing with clients while ensuring profitability with strategic Rate Cards.
- **Coordination**:
Work closely with operations, customer service, and documentation teams to ensure seamless execution of services.
- **Reporting**:
Generate regular sales reports, forecasts, and present performance updates to management.
- **Presentation of Sales Reporting**: Prepare and present regular sales reports, forecasts, and performance analysis to senior management.
- **Contract Negotiation**: Negotiate contracts and service agreements with clients, ensuring favorable terms and conditions for the company.
- **Customer Service (addressing customer feedback)**: Address client inquiries and resolve issues promptly, ensuring high levels of customer satisfaction.
- **Collaboration**: Work closely with operations and other departments to ensure seamless service delivery and client satisfaction.
- **Networking**: Attend industry events, conferences, and trade shows to network and generate leads.
- **Team Leadership**: (If applicable) Manage and mentor junior sales staff, providing guidance and support to achieve team goals.
- **Overview Responsibilities**:

- Maintain continuous and consistent rapport with all heads of shipping lines in location, Including knowledge of influencers of business and continuous engagement with them to secure container business into the CFS.
- Establish rapport with the CHA community to ensure that business flow into the CFS from their customers is continuous and unhindered.
- Identify approach and convert CHA's whose business is currently being performed at other CFS.
- Have ability to source data pertaining to import and export activity, and to approach customers (or influencers) who will then need to be approached for conversion of volumes into the CFS.
- Responsible for the profitability per TEU and achieving budgeted numbers through analysis of market, and disruptive strategy.
- Close contact with the terminals, and ports in the area, and establish first contact for En-block and other possibilities for influencing business.
- Engage with all existing customers directly and indirectly through the marketing team, by setting schedules for interactions and ensuring stickiness of customers.
- Closely co-ordinate with HOD of other departments to ensure customer satisfaction.
- Drive the marketing resources assigned by engaging with them on targets, calls, maintenance and conversions.
- Ensure pipeline of customers always being made available to bring the volumes to the budgeted numbers in the CFS.
- Identify critical customer's list (cargo more than 500TEU per month), and prepare contingency plans for such customers volumes. Strategy for these customer's needs and business to be continuously updated and reviewed.
- Maintain analytics of customer service requests, and identify and engage with other departments to resolve permanently recurring issues.
- Ensure usage of CRM and other Business support systems for transparency and single view
- Responsible for receivables from credit customers and for maintaining the DSO within the target set for the location.
- Engage with all customers to leverage the various capabilities of our client and also
- Engage closely with other verticals in our client so as to actively contribute to the cross selling function in the region.
- Chalk out a viable container load plan
- Obtain and consolidate LCL shipments for export
- De-consolidate the container at destination CFS. Then, dispatch the shipment for delivery
- Loading and unloading of containers
- Assign specific marks and seals to the containers for identification purposes
- Arranging and rearranging empty containers from container yards
- Managing transportation of laden containers to corresponding port or terminal
- Keeping an account of containers before & after shipping and sort accordingly
- Regular maintenance and timely servicing of the containers
- Overlooking the customs clearance procedures while ensuring the goods are kept safe until shipped