Automotive Service Advisor

**Position Overview**: The Service Advisor is responsible for providing exceptional customer service in the car showroom's service department. This role involves managing customer interactions, scheduling service appointments, providing vehicle recommendations, and ensuring customer satisfaction throughout the service process. The Service Advisor acts as a...

An Automotive Service Advisor acts as a liaison between customers and service technicians, ensuring customer satisfaction by understanding their needs, recommending appropriate services, and managing the repair process from start to finish. Here's a more detailed breakdown of the role:Key Responsibilities: - **Customer Interaction**: - Greet customers and...

Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is scheduled. **Responsibilities**: - Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle...

**Job description** Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is scheduled. **Responsibilities**: - Answer questions about service outcomes, schedule and book appointments, vehicle...

Responsibilities for Service Advisor Greet customers and offer excellent customer service from intake to release of their vehicles Determine and diagnose car issues based on customer description and vehicle condition Translate customer-reported problems to actionable work orders for technicians to complete Order necessary parts from suppliers and...

Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up - Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car - Manage and oversee the dealership’s workflow and schedule - Call customers to advise them...

**Job Summary** As a Certified Service Advisor, you are the professional “manager” of the entire customer oriented service process. You set the standards for customer support. You see every contact with the customers as a professional challenge and feel responsible for the customer problems until they have been resolved. Customer appreciates you as a...

What are the duties and responsibilities of a Service Advisor? A Service Advisor will have many duties depending on their location, but they commonly focus on answering customer questions, scheduling appointments and helping the customer determine what services they may need based on vehicle maintenance issues. The primary responsibility of a Customer...

**Service Advisor qualifications and skills** - Diploma required - Bachelor’s degree or 5+ years’ service advising experience - Extensive knowledge of automotive industry and parts - Excellent communication and organizational skills - Ability to communicate equally well with mechanics, customers and senior management - Familiarity with R.O. Writer...

**Service Advisor qualifications and skills** - Diploma required - Bachelor’s degree or 5+ years’ service advising experience - Extensive knowledge of automotive industry and parts - Excellent communication and organizational skills - Ability to communicate equally well with mechanics, customers and senior management - Familiarity with R.O. Writer...