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Service Advisor

2 weeks ago

Madurai Tamil Nadu, India VOLKSWAGEN MADURAI Full time

Responsibilities for Service Advisor
Greet customers and offer excellent customer service from intake to release of their vehicles
Determine and diagnose car issues based on customer description and vehicle condition
Translate customer-reported problems to actionable work orders for technicians to complete
Order necessary parts from suppliers and double-check that they are delivered to technicians
Ensure that automotive work provided to customers meets company quality standards
Invoice and collect payment from customers for services rendered
Handle and resolve customer complaints regarding services
Maintain customer records and enter data into computer databases

Qualifications for Service Advisor
Working knowledge and experience of automotive products, repairs and parts
Secondary education in the automotive field or equivalent work experience
Strong communication skills and the ability to translate customer needs to workable technician orders
Basic knowledge of computer programs including word processing and database tools
Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
Exceptional customer service skills based on experience
Continuing education and knowledge acquisition on the function and repair of newer vehicles
Basic mathematics skills to prepare and process bills and customer payment
Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge

**Job Types**: Full-time, Permanent

Pay: ₹11,000.00 - ₹22,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Madurai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)