
CRM (Female)
1 day ago
**Customer Relationship Management**: Develop and maintain strong relationships with customers, ensuring their needs are met and inquiries are handled efficiently, good knowledge of gemstone and handle international clients.
- **Database Management**: Oversee and manage our CRM system, ensuring accurate and up-to-date customer information and interactions.
- **Market Research**: Conduct market research to identify trends in customer preferences and behaviors related to gemstones and jewelry.
- **Product Knowledge**: Utilize in-depth knowledge of gemstones to educate customers and provide tailored recommendations based on their preferences.
- **Marketing Support**: Collaborate with the marketing team to create targeted campaigns that resonate with our customer base, leveraging insights from CRM data.
- **Customer Feedback**: Collect and analyze customer feedback to improve services and products, fostering a customer-centric approach.
**Qualifications**:
- **Education**: Bachelor’s degree in Marketing, Business Administration, Gemology, or a related field.
- **Experience**: Minimum of 4-5 experience in CRM roles, preferably within the jewelry or gemstone industry.
- **Gemstone Knowledge**: Strong understanding of gemstones, including their characteristics, market trends, and customer preferences.
- **Technical Skills**: Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- **Communication Skills**: Excellent verbal and written communication skills, with the ability to convey complex information clearly and engagingly.
- **Analytical Skills**: Strong analytical abilities to interpret data and make informed decisions.
Pay: ₹25,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
**Experience**:
- CRM: 3 years (preferred)
Work Location: In person
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