Customer Service Executive

2 weeks ago

Navi Mumbai, India Decodejobs Full time

One of our prestigious client, Sharkhan is looking for excellent communicator for the role of CSE ( Customer Service Executive) role

About the job

Key responsibilities:
1. Answer customer queries professionally through all the servicing channels and provide information/resolutions within the specified turnaround time
2. Record and categorize all customer interactions
3. Interact with the internal department for query resolution, and maintain regular follow-ups
4. Provide regular updates to the customer for attempted open cases
5. Adhere to the servicing escalation matrix so that specified TATs are achieved
6. Keep up to date with the latest events in processes/products
7. Read and understood customer communications properly and respond to each point raised
8. Check all facts before sending out replies so that accurate information as per the company's policy and processes are disseminated to the customer

**Requirements**:
Skill(s) required

English Proficiency (Spoken)English Proficiency (Written)Hindi Proficiency (Spoken)MS-ExcelMS-Office

Earn certifications in these skills

Learn MS-Excel

Learn Business Communication

Who can apply

1. Those who are from or open to relocate to Navi Mumbai and neighboring cities

Salary

Annual CTC:2 - 2.4 LPA (All fixed)

**Salary**: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Flexible shift
- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)

**Speak with the employer**
+91 7676303513
- Health insurance

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