Receptionist/administrator

2 days ago

Pratap Nagar Nagpur Maharashtra, India Arun Automobiles Full time

**Key Responsibilities**
- **Customer Interaction**:

- Greet customers warmly as they arrive at the workshop.
- Explain services offered, service charges, and workshop policies.
- Collect customer feedback and address complaints, escalating issues when necessary.
- **Appointment Management**:

- Schedule service appointments and update records in the system.
- Confirm appointments and remind customers of upcoming services.
- Ensure efficient workflow by managing time slots and minimizing delays.
- **Service Coordination**:

- Liaise between customers and the technical team to communicate service needs.
- Update customers on service progress, estimated completion times, and any additional repairs or costs.
- Prepare and provide service invoices and ensure timely payments.
- **Administrative Tasks**:

- Maintain accurate and up-to-date records of customer details, service history, and transactions.
- Manage inventory of promotional materials, brochures, and office supplies.
- Assist in maintaining a clean and organized reception area.
- **Sales and Promotions**:

- Promote workshop services, maintenance packages, and special offers.
- Upsell additional services or accessories to enhance customer experience.

**Skills and Qualifications**
- **Educational Requirements**: High school diploma or equivalent; additional certifications in customer service or office management are a plus.
- **Experience**: Prior experience in a customer service role, preferably in the automotive or two-wheeler service industry.
- **Technical Skills**:

- Proficiency in using scheduling software and basic office tools (e.g., MS Office, CRM systems).
- **Interpersonal Skills**:

- Strong communication and problem-solving skills.
- Friendly demeanor with a focus on customer satisfaction.
- Ability to multitask and work under pressure.

**Key Attributes for Success**
- Customer-focused mindset with attention to detail.
- Strong organizational skills to manage appointments and service records.
- Enthusiasm for the automotive or two-wheeler industry.

This role plays a vital part in creating a positive experience for customers and ensuring the smooth operation of the workshop.

Pay: ₹12,500.00 - ₹13,500.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Experience**:

- Microsoft Office: 1 year (preferred)
- Front desk - Receptionist: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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