Communication Coach

1 week ago

Noida Sector Noida Uttar Pradesh, India TaskUs Full time

Communication Coach

It started with one ridiculously good idea - Create a different breed of BPO We at TaskUs

understand that achieving growth for our partners requires a culture of constant motion;
exploring new technologies, being ready to handle any challenge in a moment’s notice,

mastering consistency in an ever-changing world - that’s what it takes to get there. If that's

The Communication Coach is responsible for helping Teammates develop language and

communication skills. The main tasks of the role are the following: design, develop,

implement, track and measure effectiveness of the learning intervention provided. The

Communication Coach is also expected to take part in a near hire onboarding program.

The Communication Coach is expected to be a great communicator with the ability to

effectively describe complex ideas and processes to different audiences. An effective

Communications Coach is highly organized, proficient in time management, and is

comfortable speaking and interacting in front of an audience.

**Responsibilities**:

- Conduct a study to identify language and communications training needs
- Create a plan to prioritize intervention for each type of communication learning need
- Collaborate with the training manager in creating the Language and

Communication training calendar for the year to equip and fill in competency gaps
- Design, develop, implement, measure effectiveness, and track strategic and

tactical Leadership and Communications Skills Trainings
- Schedule and facilitate appropriate coaching sessions
- Oversee and facilitate workshops and individual coaching sessions when appropriate
- Prepare training aides such as module summaries, videos, and presentations
- Train and guide new employees
- Develop monitoring systems to ensure that progress of all employees in the

program is being tracked
- Align with the established training strategy and determine the

appropriate methodology to be used
- Partner with external vendors who can help in supplementing internal

training courses

Qualifications:

- At least 2 years of Language and Communications Coaching/Training experience

in either the BPO, Contact Centre, KPO, or Digital Marketing industries
- Solid knowledge and experience in Language specific measures and interventions
- Excellent facilitation skills
- Strong English speaking and writing
- Knowledge and experience on Effectiveness Measures for both language

and communications
- Project Management Skills
- Stakeholder Management Skills
- Excellent Coaching Skills
- Partnership and relationship building skills

**Job Types**: Full-time, Permanent

Pay: Up to ₹700,263.11 per year

**Benefits**:

- Health insurance
- Provident Fund

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