Technical Training Analyst

Req ID 301460NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Technical Training Analyst - Coaching to join our team in Noida Uttar Pradesh IN-UP India IN Role OverviewThe Service Desk Trainer is responsible for the development and delivery of technical training courses to external clients Interacts with client and functional organizations to identify content needs of courses Curriculum content includes but is not limited to client hardware and software enterprise server and software products solutions enterprise storage solutions products data networking solutions products and IT management techniques and strategies Trainers will utilize stand-up teaching and presentation skills visual and audio equipment and courseware resources to deliver the training Role Responsibilities Learns how to design and edits basic e-learning virtual blended and classroom curriculum Assists with revising and maintaining curricula and training materials Consults with team members to ensure produced training meets current needs to support learning outcomes Conceptualizes and creates graphical images flow charts and diagrams to support training curriculum Learns the process of designing and or developing basic curriculum Delivers basic e-learning web-based and classroom curriculum Delivers course materials within a strict yet ever changing timeline set by the business units Designs develops and edits course materials within a strict yet ever changing timeline set by the business units Design and deliver training programs for new and existing helpdesk staff including classroom and on-the-job training Develop training materials such as handbooks job aids and presentations to support the learning experience Assess training needs and develop training plans to meet those needs Work with team members to identify areas of improvement and provide coaching and feedback to help them improve their skills Evaluate the effectiveness of training programs and make necessary modifications to enhance the learning experience Maintain records of training activities and employee progress to ensure the continued success of the helpdesk team Keep up-to-date with industry trends and best practices in training and make recommendations for improving the training program Key Skills Strong class presentation facilitation and management skills Working knowledge of and capability on NTT DATAs supported software systems and components Ability to communicate clearly at all organizational levels ITIL V4 knowledge CompTIA A is a plus Ability to multi-task in a dynITILamic environment Ability to take ownership of challenging tasks Curiosity focus on developing Qualifications Bachelor s degree in education instructional design or a related field 3 years of experience in designing and delivering training programs preferably in a helpdesk or technical support environment Excellent written and verbal communication skills Strong organizational and project management skills Ability to work independently and as part of a team Strong attention to detail and accuracy Experience using learning management systems LMS and other training tools is preferred About NTT DATANTT DATA is a 30 billion trusted global innovator of business and technology services We serve 75 of the Fortune Global 100 and are committed to helping clients innovate optimize and transform for long term success As a Global Top Employer we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies Our services include business and technology consulting data and artificial intelligence industry solutions as well as the development implementation and management of applications infrastructure and connectivity We are one of the leading providers of digital and AI infrastructure in the world NTT DATA is a part of NTT Group which invests over 3 6 billion each year in R D to help organizations and society move confidently and sustainably into the digital future Visit us atNTT DATA endeavors to make accessible to any and all users If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications NTT DATA is an equal opportunity employer Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status For our EEO Policy Statement please click If you d like more information on your EEO rights under the law please click For Pay Transparency information please click