Customer Service Representative

6 days ago


Noida Uttar Pradesh, India Riot Labz Pvt Ltd Full time

**Customer Support Executive**

**Location**: Noida
**Department**: Customer Support / Technical Services

Are you tech-savvy with hands-on experience in **Smart Energy Meters** and **Air Conditioning Products**?
Join **Oakter** as a **Customer Support Executive** and be part of our growing technical services team

Key Responsibilities
- Troubleshoot & resolve issues related to:

- **Smart Energy Meters** (AMI/AMR, Single & Three Phase)
- **Air Conditioning Systems** (Split, VRF, Commercial)
- Log and manage tickets via CRM tools (Freshdesk, Zoho, etc.)
- Maintain documentation, FAQs, and technical guides
- Coordinate with engineering, product, and field teams
- Ensure customer satisfaction through timely support

**Requirements**:

- Degree/Diploma in **Electrical/Electronics/Mechanical Engineering**:

- **2-5 years** of technical support/customer service experience
- Strong knowledge of **AC systems & smart meters**:

- Fluent in **English & Hindi** (regional languages a plus)
- Working knowledge of **CRMs**

Bonus Skills
- Field experience with **metering/HVAC systems**:

- Knowledge of **IoT integrations**:

- Ability to read **wiring diagrams & technical manuals**

What We Offer

Competitive Salary
Medical Insurance
Technical Training & Career Growth
A Collaborative Work Environment

**Interested?**

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Leave encashment
- Provident Fund

**Language**:

- English (required)
- Hindi (required)

Work Location: In person



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