Tally Support Executive

1 day ago

Mumbai, India Aim infocom Services pvt ltd (Masjid Bunder East Mumbai-400009) Full time

**Your roles and responsibilities not limited to, but will include the following -**
- Need to provide technical support to Tally users over the phone
- Command on Tally and GST.
- Understanding the query of customer.
- Ability to interpret the problem and get the solution.
- Handle Customers issues at various locations in and around Mumbai on technical queries and other issues on Tally ERP.9 and give them the right solutions.
- Maintain log of the calls handled
- Onsite/Remote or Telephonic for the day and share with the team head and team members.
- Maintain high quality of customer support in the least turnaround time and with mínimal escalations on calls.
- Train the user on Tally ERP.9 and give quality knowledge on the features and uses.
- Update in the suite CRM of all the calls/ work done.

**Job Types**: Full-time, Fresher

**Salary**: ₹8,000.00 - ₹10,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

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