Pre-sales Support Coordinator

3 days ago

Villivakkam Chennai Tamil Nadu, India GoodBooks Technologies Private Limited Full time

**About the Company**:
We are a reputed software development company with over 30 years of legacy in delivering reliable and scalable ERP and business automation solutions. Headquartered in Coimbatore with an established presence in Chennai, we serve a wide range of clients across trading, manufacturing, distribution, and service domains.

**Job Overview**:
**Key Responsibilities**:
**Sales Support**:

- Assist the sales team in preparing customized commercial proposals and quotations.
- Support sales by following up with selected leads and prospective clients.
- Coordinate and schedule client demos and meetings by liaising with both the client and the internal technical team.
- Track sales leads, status updates, and customer touchpoints in a structured manner. **Customer Coordination**:

- Maintain regular follow-up for payments and support invoice generation activities.
- Establish strong interpersonal relationships with clients and understand their business needs to ensure a responsive sales process.
- Handle customer queries, ensuring timely responses and positive engagement. **Presales & Implementation Support**:

- Track ongoing ERP implementations and provide status updates.
- Collaborate with the technical team to ensure timely delivery of client demos and requested features.
- Record client requirements and follow up with internal stakeholders for prompt resolutions. **Database Management & Outreach**:

- Create and maintain a client database including contact and interaction history.
- Perform random cold calling and exploratory outreach to potential leads.

**Key Skills Required**:

- Strong communication and interpersonal skills (written and verbal)
- Good understanding of business processes in trading, distribution, and manufacturing sectors
- Ability to multitask and coordinate between internal teams and clients
- Self-motivated with a professional attitude and attention to detail

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Work Location: In person

Expected Start Date: 10/06/2025

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