Customer Service Representative
3 days ago
**Position**:Customer Service Representative
**Location**:1105, Iconic Shyamal, Shyamal Cross Road, Satellite, Ahmedabad
**Shift**:US Shift (Night Shift)
**Experience**:Intern to 03 Years
**Working Days**:5.5 days working
**Educational Qualification**:Minimum: Graduate in any stream
**Key Responsibilities**:
- Assist in scheduling appointments, sharing treatment updates, and handling basic inquiries.
- Provide support related to medical services, pharmacy billing, prior authorizations, and insurance verifications.
- Ensure proper documentation and data entry in patient records and CRM systems. - Escalate complex or sensitive issues to senior team members as needed.
- Maintain confidentiality and comply with HIPAA and data protection standards. - Actively participate in training and performance improvement sessions.
**Required Skills**:
- **Excellent English communication skills**(spoken and written) with a neutral accent. - Confidence, patience, and ability to handle conversations with empathy.
- Basic computer knowledge and willingness to learn healthcare software.
- Strong interpersonal skills and ability to work in night shifts.
- Prior BPO experience (0-1 year) is a bonus.
**Benefits**:
- Growth & Career Development Opportunities - Competitive Salary
**Job Types**: Full-time, Permanent
Pay: ₹10,247.73 - ₹31,309.25 per month
Schedule:
- Night shift
- US shift
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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