Telesales Executive

**About Us**:
**About The Role**:
About Angel one:
Angel One Limited is a Fintech company providing broking services, margin trading facility, research services, depository services, investment education and distributes third party financial products to its clients, on a mission to become the No. 1 fintech organization in India. With over 2 crore+ registered clients, we are onboarding an average of over 800k new clients every month in the current financial year. We are working to build personalized financial journeys for our clients via a single app, powered by new-age tech, AI, Machine Learning and Data Science.

We have a flat structure, with ample opportunity to showcase your talent and a growth path for engineers to the very top. We are aggressively hiring Engineers, Product Managers & Data science rockstars across India. Join our team and experience the best of both worlds at Angel One Check out our careers section

Why You’ll Love Working at Angel One
- Ranked Top 25 Companies to Work in India: ߏ日’re proud to be recognized as one of the best workplaces, certified for 8 consecutive years.
- Innovative Culture: ߒቤeate, innovate, and create cutting-edge fintech solutions with AI and Machine Learning.
- Be part of something huge: ߤ?span> Be at the Forefront of Fintech Innovation
- Bold Approach: ߒꗥ’re not just growing a customer base; we’re unlocking potential, aiming to touch a billion lives. It’s about more: more drive, more initiative, and a bolder way of working.

Job Title: Telesales Executive - Outbound Sales

Location: Mumbai

What you will do:

- Achieve and exceed daily call metrics: connected calls, average handling time, first call response time, issue resolution time, loan disbursal targets, call quality scores etc.
- Uphold a customer-first approach by demonstrating empathy, patience, and active listening to deliver clear, accurate, and helpful guidance on the loan journey.
- Track and document call outcomes, customer interactions, and feedback accurately in the CRM system to support data-driven decision-making.
- Stay updated on product features, policies, market trends, competitive benchmarking, and FAQs to provide accurate and efficient support throughout the loan journey.
- Maintain consistent communication with customers, following up on unresolved issues to ensure timely and satisfactory resolutions

Who you are:

- Minimum qualification of a bachelor’s degree or equivalent with 6 months to 2 years in an outbound call center or sales environment, preferably in digital lending (personal loans).
- Possess strong verbal communication skills, with fluency in three languages (proficiency in English and Hindi is desired
- Demonstrate basic proficiency in using CRM tools and maintaining accurate records.
- Exhibit problem-solving, persuasion, and convincing skills.
- Show eagerness to learn and adapt in a fast-paced environment.
- Pay attention to every detail to reduce friction and delight customers.
- Be prompt, courteous, and capable of building rapport with customers

What’s in it for You?
- Hybrid work model ߏ毸Ｏspan>: Enjoy in-person collaboration a few days a week, striking the perfect balance between productivity and personal preferences.
- Empowered Growth: ߚࠗe invest in your growth and empower you to explore your full potential.
- Exceptional Benefits: ߧ袀?௸ur comprehensive benefits package includes health insurance, wellness programs, learning & development opportunities, and more.

For a deeper dive into our company culture and vision, explore our Company Deck.

At Angel One, our thriving culture is rooted in Diversity, Equity, and Inclusion (DEI).

As an Equal opportunity employer, we wholeheartedly welcome people from all backgrounds irrespective of caste, religion, gender, marital status, sexuality, disability, class or age to be part of our team.We believe that everyone’s unique experiences and viewpoints make us stronger together. Come and be a part of #OneSpace*, where your individuality is celebrated and embraced.

**Working With Us**:
We strive to help millions of Indians make informed investment decisions. We constantly are in search of the brightest, most talented individuals to join our world-class team. We give each of our teammates the freedom to ideate, innovate, express, solve and create customer experience through #Fintech & #ConsumerTech. With our continuous learning interventions and upskilling, we carved out the best of each of our teammates.

**Benefits**:

- We have a “work-from-anywhere” policy.
- We have flexible work timing and fast-track promotions for all our employees.
- Our employees enjoy highly competitive pay structures. One of the best
- AngelOne has been 6-time certified as a “Great Place To Work” culture.
- Long & Short term incentives to reward our team members for their efforts.
- Enjoy benefits like: Annual Leaves, Insurance Mediclaim, Variable Pay plans, internet allowance and many more.