Hotel Front Office Receptionist

6 days ago

Thane, India Sensys Technologies Pvt. Ltd Full time

**Key Responsibilities**:

- **Guest Check-In & Check-Out**:

- Greet guests upon arrival, check them in promptly, and provide them with all necessary information.
- Process guest check-outs, ensuring billing and payment are handled accurately.
- Ensure that all guest requests and requirements are met efficiently during the check-in/check-out process.
- Assist guests with room keys, directions, and any other inquiries they may have.
- **Reservations Management**:

- Manage reservations using the hotel’s reservation system, including booking, modifying, and canceling reservations.
- Respond to guest inquiries regarding room availability, rates, and hotel amenities.
- Confirm reservations and communicate any changes or updates to guests.
- Handle group bookings, special requests, and VIP reservations as necessary.
- **Guest Services & Communication**:

- Answer incoming calls and direct them to the appropriate department or provide the requested information.
- Address and resolve guest complaints or issues in a professional and courteous manner.
- Provide information to guests regarding hotel facilities, local attractions, and other services.
- Maintain clear communication with other departments (housekeeping, maintenance, etc.) to ensure guest satisfaction.
- **Administrative Tasks**:

- Maintain accurate guest records, including special requests, preferences, and billing information.
- Prepare and process invoices, receipts, and reports as required.
- Handle cash, credit card, and other payment methods in accordance with hotel policies.
- Ensure the front desk area is clean, organized, and well-stocked with necessary materials (e.g., brochures, forms, pens).
- **Security & Safety**:

- Follow hotel security protocols to ensure guest safety and prevent unauthorized access.
- Ensure that guest information is handled confidentially and in compliance with data protection regulations.
- Assist with emergency situations, including evacuations or alerts, as necessary.
- **Special Duties**:

- Assist with concierge duties, including booking transportation, restaurant reservations, or arranging tours.
- Coordinate wake-up calls and other special requests as required.
- Ensure smooth coordination for group check-ins, events, and conference reservations.

**Job Types**: Full-time, Permanent

Pay: Up to ₹25,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Night shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

**Experience**:

- Front desk: 1 year (required)
- Hotel: 1 year (required)

Work Location: In person

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