
Hotel Receptionist
2 weeks ago
**Job Summary**:
We are seeking a friendly, professional, and customer-focused **Hotel Receptionist** to join our front desk team. As the first point of contact for guests, you will play a key role in delivering exceptional service by handling check-ins, check-outs, reservations, and guest inquiries with efficiency and warmth.
**Key Responsibilities**:
- Greet and welcome guests upon arrival with a positive, helpful attitude.
- Check-in/check-out guests, process payments, and issue room keys.
- Manage guest bookings and room assignments using the hotel’s reservation system.
- Handle guest complaints and requests, escalating issues as necessary to ensure guest satisfaction.
- Maintain a tidy and welcoming reception area.
- Coordinate with housekeeping and other departments to ensure seamless guest experiences.
- Keep accurate records of reservations, payments, and guest feedback.
- Ensure compliance with hotel policies and procedures, including safety and security standards.
**Job Types**: Full-time, Permanent
Pay: ₹18,000.00 - ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Provident Fund
Schedule:
- Day shift
- Night shift
- Rotational shift
Supplemental Pay:
- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus
**Experience**:
- Receptionist: 1 year (preferred)
Shift availability:
- Day Shift (required)
- Night Shift (required)
Work Location: In person
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