
Customer Service Representative
11 hours ago
We are hiring experienced **Customer Support Executives** for an **international Mail and Chat**process. The role requires handling customer queries via voice calls while ensuring a high standard of service and satisfaction.
**Eligibility Criteria**:
- Education: Undergraduate or Graduate (any stream)
- Experience**:Minimum 6 months of experience in an international voice or blended process** - mandatory
- Communication: Excellent verbal communication in **English**:
- Skills:
- Strong interpersonal and problem-solving skills
- Ability to work in a fast-paced environment
- Customer-centric mindset
**Key Responsibilities**:
- Handle inbound/outbound international customer calls
- Address customer queries and provide appropriate solutions
- Maintain call quality and customer satisfaction scores
- Follow standard operating procedures and update CRM systems
- Meet performance metrics and service level agreements (SLAs)
**Additional Information**:
- Work Days**:5 days working** | 2 rotational weekly offs
- Shifts: Rotational shifts (including night shifts)
- **Cab Facility**: Both-side cab provided
- **Training**: Provided post-selection
**How to Apply**:
**Job Types**: Full-time, Permanent
Pay: ₹22,000.00 - ₹27,000.00 per month
Schedule:
- Day shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
- UK shift
Supplemental Pay:
- Performance bonus
Application Question(s):
- International Mail and Chat Experience.
**Language**:
- English (required)
Work Location: In person
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