Customer Support Executive

13 hours ago

Kolkata, India Discoveries Quintessential Pvt Ltd Full time

Customer Support Executive

Company Name: Rance Computers Pvt. Ltd.

Location: Kolkata

**What you’ll be doing?**

Your role as a customer support executive is to interact with a customer and immediately get the context of their problem. You should have sound knowledge of the product/service which will help to provide a solution to the customer right away. Escalate customers’ issue which is beyond the immediate scope to the internal team(s) member and follow up regularly for latest updates on the progress

**You will be responsible for**
- Online support and training to the customers
- Take ownership of customer issues
- Troubleshoot problems and see them through to resolution
- Escalate unresolved issues to the appropriate internal teams
- Collect prompt and accurate feedback from customers
- Document knowledge in the form of solution articles
- Master the use of a helpdesk software

**What skills & experience you’ll bring to us**
- Good communication and listening skills
- Competent technical knowledge
- Ability to multitask
- Attention to detail
- Ability to honour deadlines
- A proactive approach to support
- Full-Time employment
- Day Shift, 6 days a week
- You may work from an office, or office at home.
- Ready to travel local/outstation within the territory (15 days a month)

**Qualification & Experience**:

- A bachelor’s degree in commerce or science (B.Com / BBC / BCA / MCA)
- Minimum 2 years of relevant experience as customer support executive.
- Good in Computers and Internet Applications.
- Basic Knowledge of Windows, Office, Networking, Antivirus, TeamViewer
- Added advantage: Tally, MS Office, SQL, Any Programing Language
- Super added advantage: Hardware and Networking Knowledge (Certification from

A+, N+, CCNA, MCSC, Oracle)
- CA Fresher, CA Interns, Cost Accountants, Process-oriented professionals, Data

Entry Operators, Accountants can also apply.

**Salary**: ₹250,000.00 - ₹450,000.00 per year

Schedule:

- Day shift

Application Question(s):

- How many years of experience you have in Customer Service?
- Do you have experience in Customer handling?

**Education**:

- Bachelor's (preferred)

Work Location: In person

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