Guest Relation Executive

7 days ago

Gomtinagar Vistar Lucknow Uttar Pradesh, India Tender Palm Hospital Full time

**Patient /Guest Executive (PE/GE)**

**Tender Palm Super Speciality Hospital, Lucknow**

**Experience: 1-3 years**

**Location: Lucknow**

**Openings: 5-6**

**Duties and Responsibilities**:

- **Warm Welcome**: Greet each walk-in patient and their attendants with genuine warmth and friendliness, ensuring they feel valued and comfortable as they enter the healthcare facility.
- **Guidance and Direction**: Assist patients and attendants in locating the registration desk, outpatient department (OPD), and inpatient department (IPD), providing clear and helpful directions to streamline their visit.
- **Form Assistance**: Offer hands-on support in filling out all necessary patient-related forms, ensuring accuracy and clarity while addressing any questions or concerns they may have.
- **Feedback Collection**: Facilitate the signing of feedback forms, encouraging patients to share their experiences and insights to help improve service quality.
- **Relationship Building**: Foster a positive rapport with patients and their attendants by actively engaging in conversation and showing empathy, thereby enhancing their overall experience.
- **Profile Management**: Maintain meticulous records of each guest's preferences, likes, and dislikes, ensuring that this information is updated in the appropriate fields on their profiles for personalized service.
- **Collaboration**: Work closely with other departments to ensure a seamless flow of patients throughout their visit, addressing any potential issues proactively.
- **Professional Attitude**: Uphold a consistently positive and professional demeanour, always reflecting the values of compassion and respect.
- **Appearance and Communication**: Present a polished and professional appearance, complemented by excellent communication skills in English, to make a lasting impression on patients and their families.

By these responsibilities, you will play a crucial role in enhancing the patient experience and promoting a welcoming environment within our healthcare facility.

**Excellent communication skills in English is a must for this job**

**Experience**:
Previous experience as a Guest Executive in 5-star hotels, resorts, big hospital groups and the aviation industry is preferred.

**Qualifications**:

- Any Graduate or with a bachelor’s degree in Hotel Management.
- Diploma in Air Hostess training, Customer Service, and Hospitality.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹35,000.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Gomtinagar Vistar, Lucknow, Uttar Pradesh: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

**Location**:

- Gomtinagar Vistar, Lucknow, Uttar Pradesh (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person

**Speak with the employer**
+91 9076972162

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