Customer Success

3 days ago

Hyderabad, India GE Digital Full time

**Job Description Summary**: Based at our support office reporting into the Support Team responsible for the Euraf-India-global region (including CEE countries and France, English speaking accounts) Smallworld customer base across Europe, working closely with the Finance and Commercial Operations functions as well as other delivery centers for process continuity to ensure correct level approval, terms and conditions compliance.

This role is primarily responsible for working with the Support and Customer Services teams to achieve and maintain financial accuracy and quality targets. Dealing directly with customer and partner accounts covered by the Support office across the region which includes but is not restricted to working with peers across Europe, Middle East and Africa, working on over 400 accounts and processing $30m annual contract value.

**Responsibilities**:
(1) Revenue Control:

- Responsible for tracking of Services Purchase Orders, invoices and revenue tracking, using Oracle
- Support Purchase Order tracking and invoicing process, working closely with Finance, Commercial and Support teams
- Work with the Project Control Analyst to maintain an operational billing rhythm and consistent processes and appreciation of revenue recognition

(2) Order Processing:

- Proposal generation and provision of license & services pricing
- Review and track approvals, account history and appropriate sign off processes
- Identify opportunities for process improvement / automation utilising Oracle and other systems
- Complete customer setup, invoicing, order of 3rd-party software, dispatch products and licences where required

(3) Customer & Partner Licensing, Approval & Administrative Support:

- Track and report on customer & partner status, maintaining accurate and up-to-date records
- Deliver to Metrics & Quality Objectives, maintaining routine and ad-hoc reporting in line with business rhythm
- Support Audit Process

**Qualifications/Requirements**:

- Strong English language skills (written & spoken)
- Demonstrated record of expertise working on time critical financial systems, reports and complex accounts, a relevant NVQ Accountancy qualification or equivalent experience would be desirable
- Ability to multitask effectively
- Good time management and prioritisation skills
- Excellent PC skills in particular MS Excel, Outlook & Word
- Strong and proven experience of working in a matrix organisation, working with teams across remote sites
- Ability to simplify complex issues, drive for creative and effective solutions

**General Attributes**:

- Ability to work independently and/or as part of a team within a dynamic environment
- Passionate about accuracy and timeliness
- Sound judgment, level headed under pressure, with an ability to think on feet
- Excellent verbal and written communication skills
- Customer focused individual with a sense of urgency delivering service

digitalindiajobs

**Additional Information**:
**Relocation Assistance Provided**:Yes

  • Customer Success

    2 weeks ago

    Hyderabad, India Centra Technologies USA Full time

    Department - Sales - Job posted on - Jul 14, 2021 - Employee Type - Full Time - Experience range - 0 - 1 year **Role: Customer Success** **Experience** - 0 - 1 Year **Location** - Hyderabad **About Customer Success**: **Responsibilities**: - Establish clear client retention goals - Process milestones for the clients and employees to work toward - Assist...

  • Customer Success

    1 week ago

    Hyderabad, Telangana, India Colosseum Tech (FalconAVL) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Location:HyderabadExperience:0–2 years in Customer Success / ImplementationEmployment Type:Full-timeTravel:Up to 50% for client meetings and implementationsEducation:MBA preferred (any specialization) or relevant Bachelor's degreeIndustry Experience:Transport | Facilities | HR | Enterprise SaaSCompanies to Hire From:SaaS companies, consulting firms, or...

  • Customer Success

    2 weeks ago

    Hyderabad, Telangana, India Inspiredge Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    8-12 years experience, UC/CCaaS Solutions (Avaya, Genesys, Cisco), VoIP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident/Release Management, Stakeholder Engagement, and Customer Success Management

  • Customer Success

    7 days ago

    Hyderabad, India Sapwood Ventures Pvt. Ltd. Full time

    **Job description** **Roles and Responsibilities**: - Own overall relationship with assigned clients, which include: Client. On-Boarding, increasing adoption, ensuring retention, and satisfaction. - Establish a trusted/strategic adviser relationship with each assigned client and drive continued value of our product. - Develop and nurture customers for...

  • Lead - Customer Success

    4 weeks ago

    Hyderabad, India Zenoti Full time

    Job Description - Building value-based customer relationships - Gathering intelligent product feedback and recommendations from the customers - Developing customer focused processes for ensuring customer success - Applying domain expertise to close deals - Ensuring high user adoption of the customer success management application - Implementing best...

  • Lead - Customer Success

    3 days ago

    Hyderabad, Telangana, India Keka HR Payroll Software Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job SummaryAs the Team Lead for Customer Success, you will oversee and guide a team of Customer Success Managers (CSMs) to deliver an exceptional customer experience. Your primary responsibilities will include driving customer satisfaction, retention, and growth by ensuring customers achieve their goals using our product or service. You will also act as a...

  • Customer Success Manager

    2 weeks ago

    Hyderabad, India Simba Technologies Full time

    Job Description Responsibilities Trusted Advisor & Relationship Management - Act as the primary point of contact and strategic advisor for enterprise customers. - Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value. - Lead renewal discussions, Quarterly Business Reviews (QBRs), and Success...

  • Customer Success Specialist

    3 days ago

    Hyderabad, Telangana, India FalconBrick Technoligies Full time ₹ 5,00,000 - ₹ 25,00,000 per year

    Description: Customer Success Specialist Location- Bangalore, Mumbai/ Pune, Delhi Overview Given FalconBrick's business model, where our customers pay us over a period of time, Customer Success is absolutely vital to our long-term profitability. We will be successful ONLY if our customers receive 8-10x value from our product. We need a Business Analyst who...

  • Customer Success Intern

    2 weeks ago

    Hyderabad, India Wexa AI Full time

    This is a 6-month paid internship offering a monthly stipend of ₹8,000 ~ ₹10,000, with the possibility of a full-time offer based on performance.As a Customer Success intern at WEXA AI, you will have the opportunity to work closely with our clients to ensure their success with our cutting-edge artificial intelligence technology. You will be an integral...

  • Customer Success Intern

    3 weeks ago

    Hyderabad, India Wexa AI Full time

    This is a 6-month paid internship offering a monthly stipend of ₹8,000 ~ ₹10,000, with the possibility of a full-time offer based on performance. As a Customer Success intern at WEXA AI, you will have the opportunity to work closely with our clients to ensure their success with our cutting-edge artificial intelligence technology. You will be an integral...