Customer Success

1 week ago

Hyderabad, India GE Digital Full time

**Job Description Summary**: Based at our support office reporting into the Support Team responsible for the Euraf-India-global region (including CEE countries and France, English speaking accounts) Smallworld customer base across Europe, working closely with the Finance and Commercial Operations functions as well as other delivery centers for process continuity to ensure correct level approval, terms and conditions compliance.

This role is primarily responsible for working with the Support and Customer Services teams to achieve and maintain financial accuracy and quality targets. Dealing directly with customer and partner accounts covered by the Support office across the region which includes but is not restricted to working with peers across Europe, Middle East and Africa, working on over 400 accounts and processing $30m annual contract value.

**Responsibilities**:
(1) Revenue Control:

- Responsible for tracking of Services Purchase Orders, invoices and revenue tracking, using Oracle
- Support Purchase Order tracking and invoicing process, working closely with Finance, Commercial and Support teams
- Work with the Project Control Analyst to maintain an operational billing rhythm and consistent processes and appreciation of revenue recognition

(2) Order Processing:

- Proposal generation and provision of license & services pricing
- Review and track approvals, account history and appropriate sign off processes
- Identify opportunities for process improvement / automation utilising Oracle and other systems
- Complete customer setup, invoicing, order of 3rd-party software, dispatch products and licences where required

(3) Customer & Partner Licensing, Approval & Administrative Support:

- Track and report on customer & partner status, maintaining accurate and up-to-date records
- Deliver to Metrics & Quality Objectives, maintaining routine and ad-hoc reporting in line with business rhythm
- Support Audit Process

**Qualifications/Requirements**:

- Strong English language skills (written & spoken)
- Demonstrated record of expertise working on time critical financial systems, reports and complex accounts, a relevant NVQ Accountancy qualification or equivalent experience would be desirable
- Ability to multitask effectively
- Good time management and prioritisation skills
- Excellent PC skills in particular MS Excel, Outlook & Word
- Strong and proven experience of working in a matrix organisation, working with teams across remote sites
- Ability to simplify complex issues, drive for creative and effective solutions

**General Attributes**:

- Ability to work independently and/or as part of a team within a dynamic environment
- Passionate about accuracy and timeliness
- Sound judgment, level headed under pressure, with an ability to think on feet
- Excellent verbal and written communication skills
- Customer focused individual with a sense of urgency delivering service

digitalindiajobs

**Additional Information**:
**Relocation Assistance Provided**:Yes

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