Customer Success

2 weeks ago

Hyderabad, India Sapwood Ventures Pvt. Ltd. Full time

**Job description**

**Roles and Responsibilities**:

- Own overall relationship with assigned clients, which include: Client. On-Boarding, increasing

adoption, ensuring retention, and satisfaction.
- Establish a trusted/strategic adviser relationship with each assigned client and drive continued

value of our product.
- Develop and nurture customers for advocacy.
- Work with clients’ aid the customer in achieving their goals.
- Work to identify and/or develop up-sell opportunities.
- Advocate customer needs/issues cross-departmentally.
- Build relationships to further upsell/ generate references & testimonials
- Accountable for the overall health of a Customer

**DESIRED SKILLS**:
1. Min 1 Year of B2B Customer Success experience is must

2. Excellent written and verbal communication (Regional language fluency must)

3. We deeply value building the right culture, and these are a few things that we

look for in each hire - Strong ethical CS practices, Ability to innovate and build rapidly,

Coachability, Curiosity, Ownership, Hustle, and Humility

4. Having technical experience will be a good add-on

5. Should be open for travels at customer locations (min 7 days in a month)

**Salary**: Up to ₹1,177,602.04 per year

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

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