Customer success associate

7 days ago

Hyderabad, India Track3D Full time

Job Description: Customer Success Associate Location: Hyderabad, India (Full-time, Onsite) About Track3 D At Track3 D, we’re building the future of construction monitoring with our Reality Intelligence Platform . By turning real-time visual data into AI-powered insights, we help owners, general contractors, and trade partners track progress, reduce disputes, and accelerate project outcomes. We are a fast-growing enterprise Saa S startup working with some of the biggest names in the construction industry and we’re just getting started. Role Overview : Customer Success Associate We are looking for Customer Success Associates to join our growing team in India. As a Customer Success Associate, you will play a key role in supporting our global customers, ensuring successful onboarding, smooth adoption, and continued value realization from the Track3 D platform. You will work closely with our Customer Success Managers (CSMs), Implementation team, and Product team to deliver exceptional customer experiences. Key Responsibilities Customer Onboarding & Training Support onboarding sessions and assist customers in setting up and using the Track3 D platform. Conduct training sessions, prepare how-to guides, and respond to customer queries. Adoption & Engagement Monitor customer usage and adoption metrics, ensuring consistent engagement. Identify early warning signals for churn and proactively work on re-engagement. Support & Issue Resolution Act as the first line of support for customer inquiries, troubleshooting issues, and escalating to Product/Tech teams where necessary. Ensure timely responses and maintain high customer satisfaction. Value Delivery & Feedback Loop Work with CSMs to document success criteria and track progress against them. Capture customer feedback and insights to share with Product and Customer Success teams. Collaboration & Documentation Maintain customer interaction logs, usage updates, and support tickets. Coordinate internally with Implementation, Processing, and Tech teams to ensure timely deliverables. What We’re Looking For : 1–3 years of experience in Customer Success, Customer Support, or related roles in Saa S / technology companies (fresh graduates with strong communication skills may also apply). Strong verbal and written communication skills in English. Ability to manage multiple priorities, with strong organizational and time-management skills. Tech-savvy, with the ability to quickly learn new tools and platforms. Problem-solving mindset with a customer-first approach. Exposure to construction technology, Saa S platforms, or enterprise clients is a plus. Why Join Us? Join a fast-growing U. S.-based Saa S startup that's transforming the construction tech industry. Play a critical role in ensuring customer success through onboarding, support, and long-term relationship building. Collaborate closely with global teams and U. S. leadership, gaining international exposure and cross-cultural experience. Work directly with leading enterprise clients and top construction firms from around the world. Be part of our dynamic India office—enjoy the energy of in-person collaboration in a high-growth, fast-paced environment. How to Apply: Please fill the google form given or Send resumes to with a short note on why you’d be a great fit for Track3 D

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