Customer Service Representative

8 hours ago

Rajarhat Kolkata West Bengal, India Banshi Professional & Management Services Private Limited Full time

We are seeking a friendly, reliable, and detail-oriented **Customer Service Representative** to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and resolving inquiries efficiently. You will play a key role in delivering a great customer experience and building lasting relationships.

**Key Responsibilities**:

- Resolve product or service issues by clarifying customer concerns, determining the cause, and offering effective solutions.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Keep accurate records of customer interactions and transactions.
- Escalate complex issues to appropriate internal teams when necessary.
- Stay updated on company products, services, and policies.
- Identify and report recurring customer issues or trends for process improvement.

**Qualifications**:

- Minimum Qualification: 12th Pass
- Previous experience in customer service or a related field is preferred
- Excellent communication and interpersonal skills
- Strong problem-solving skills and attention to detail
- Ability to multitask, prioritize, and manage time effectively
- Proficient in using Ms office

**What We Offer**:

- Competitive salary and benefits package
- Friendly and supportive team environment
- Opportunities for growth and career development

**Location**: Rajarhat Business Center, Rajarhat Greens, Rajarhat Residency First floor, IC, Reckjoyani More, Rajarhat Main Road Kolkata 700135, West Bengal Beside Muthoot Finance Gold Loan Office Landmark: Axis Bank, Union Bank & HFL.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹9,000.00 - ₹12,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 6290373420
Application Deadline: 08/07/2025
Expected Start Date: 09/07/2025

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