Communication Skills Trainer

4 days ago

Hyderabad Telangana, India IntouchCX Full time

About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About the Job

As Communication Skills Trainer, You Will
- Deliver sessions for new hires, tenured employees, and cross-functional teams
- Support production associates on a real time basis
- Monitor voice and digital interactions live and provide timely responses that defuse customer dissatisfaction
- Work with associates in Academy Bay
- Evaluate customer and associate interactions on the stipulated Evaluation form and score the associates basis their performance on soft skills and resolution (If need be)
- Study top performers customer interactions and disseminate best practices across the account
- Collates WOW chats for future reference
- Document feedback and evaluations on associate customer interactions
- Publish scores of the groups that the trainer is working with
- Conduct small group training sessions
- Recommend remedial and refresher courses to be assigned basis associates’ performance on the floor
- Flag off EWS to the stakeholders if there are any
- Participate in weekly business reviews and provide inputs asked for
- Roll out knowledge checks once a month
- Prepare worksheets and other job-aids for associates reference
- Conduct Dsat analysis from the language and soft skills perspective
- Prepare and publish weekly report with effort and outcomes
- Maintain a repository of suggested responses mandatorily for review and dissipation

As Communication Skills Trainer, You Have
- 1 to 3 years of relevant domain experience is compulsory
- Post-secondary degree & above is preferred
- Available to work in weekends
- Commitment to work in any site in Hyderabad
- Excellent facilitation skill
- Strong knowledge in English grammar
- Strong verbal and spoken proficiency in English
- Ability to handle a class of 20 to 50 Trainees
- Intermediate to Advanced level proficiency in Google Suite and Windows Operating System
- Typing speed of 35 WPM with a minimum of 95% accuracy
- A positive work ethic and commitment to the tasks assigned
- Adaptability to trends within the organization
- Compliancy to the organizational policies and standards
- Flexible availability during business exigencies

  • Communication Skills Trainer

    1 week ago

    Hyderabad, Telangana, India Clininfotech Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Conduct sessions and workshops on resume writing, group discussions, and personal interviews for pre-placement readiness.Coach students on confidence building, professional behavior, and workplace communication. Required Candidate profileExcellent verbal and written communication skills in English.2 to 8 years of experience as a Soft Skills Trainer,...

  • Trainer - Communication & Soft skills

    2 weeks ago

    Hyderabad, Telangana, India Nirmaan Organization Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionNirmaan Organization is a registered NGO founded by students of BITS Pilani in 2005. We focus on Education, Skill Development & Entrepreneurship, and Social Leadership. Over the past 20 years, Nirmaan has positively impacted more than 4 million beneficiaries through the efforts of 600+ full-time employees and a network of over 10,000...

  • SAP Trainer

    1 week ago

    Hyderabad, Telangana, India Right Skills Full time

    **responsibilities**: - Training: Training end users and organizing training programs - Explaining: Explaining new system functionalities - Creating: Creating training strategies and materials, such as user manuals, trainer guides, and quick reference guides - Supporting: Supporting end users using the software - Monitoring: Monitoring SAP process flows and...

  • Soft Skills Trainer

    11 hours ago

    Boduppal, Hyderabad, Telangana, India Sreemantra Technologies Pvt. Ltd Full time ₹ 3,60,000 - ₹ 7,20,000 per year

    GreetingsSreemantra Technologies is hiring for Soft Skill Trainer Hyderabad location.Open Positions :Soft Skills TrainerRequired Criteria :Should have minimum of 6 month experience or above on hiring domainsEvaluate students performance to gauge where skills are lackingResearch new teaching methods to easier understandingsPrepare them and making them ready...

  • Communication Skills Trainer

    2 weeks ago

    Hyderabad, Telangana, India NareshiTechnologies Full time

    Teaching Verbal related sections. Knowledge on Verbal and Soft skills modules for campus hiring.Responsible for conducting classroom sessions. Ensure interview etiquette.Mentoring student progress. Demonstrates understanding of Employ ability skills. Pay: ₹30,000.00 - ₹41,950.92 per month Schedule: - Day shift **Experience**: - Communication skills:...

  • VNA Trainer//Communication Trainer//Soft Skills Trainer

    2 weeks ago

    Bengaluru, Chennai, Hyderabad, India Hiresquad Full time ₹ 4,00,000 - ₹ 6,50,000 per year

    Urgent Openings in HYDERABAD/Bangalore//ChennaiLeading International BPOVNA Trainer//Soft Skills Trainer// Communication TrainerRequire Excellent Communication SkillsCTC UPTO 6.5LPA based on Last CTCShifts 24*7Looking for Immediate Joiners or lesser notice periodRole and Key Responsibilities:• Partner with Front Line Recruitment Teams to evaluate the...

  • Communications Trainer Ii

    2 weeks ago

    Hyderabad, Telangana, India Webhelp Full time

    **Training & Quality** **Location** - Hyderabad, India*** Job Title: Communications Trainer II **Job Description**: Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and...

  • Skills Trainer

    2 weeks ago

    Hyderabad, Telangana, India Sankalp Jnana Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionSankalp Jnana Pvt. Ltd. is an educational training and development organization focused on empowering educators and students with essential 21st-century skills. Our training programs enhance teacher capacity through classroom modules and student development in life skills, communication skills, and interactive English learning. We offer...

  • Communication Trainer

    3 days ago

    Hyderabad, India Ishmeet Consultant Full time

    From 1 to 6 year(s) of experience - ₹ 4-7 Lacs P.A. - Hyderabad/Secunderabad**Roles and Responsibilities** Greetings From Ishmeet Consultant !! **Perks and Benefits** Key Skills - soft skill trainercommunication trainer - process trainertrainervna trainer - Skills highlighted with ‘‘ are preferred keyskills Education - UG:_Any...

  • Soft Skill Trainer

    4 days ago

    Ameerpet, Hyderabad, Telangana, India Rachnoutsav College Of Commerce & Management Full time

    Our College is looking for a Dynamic and Professional Soft Skills Trainer who has a minimum experience of 5 years in the filed and can improve Communication and English skills of our students **Salary**: ₹25,000.00 - ₹35,000.00 per month Schedule: - Day shift Supplemental Pay: - Yearly bonus **Education**: - Master's (required) **Experience**: -...