Communications Trainer Ii

4 days ago

Hyderabad Telangana, India Webhelp Full time

**Training & Quality**

**Location**
- Hyderabad, India***

Job Title:
Communications Trainer II

**Job Description**:
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

**Role and Key Responsibilities**:

- To design and deliver training on Comms & Soft Skills
- Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment.
- Monitor calls (both side by side & remote) w.r.t. Communication and Soft Skills
- Prepare and develop individual coaching plans, providing resources and assistance.
- BO Management w.r.t to Comms Scores
- Conducting Soft Skill Comms Sessions for New Hire Batches and refresher sessions for existing game changers.
- Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed)
- Attending TTT (Trainer the Trainer) sessions organized by Client and accordingly conducting upskill training.
- Actively participating in Call Listening and Calibrations activities and provide insight and best practices. Observations from the activities need to be documented and rolled out in timely manner.
- Creating & maintaining training efficacy reports and sharing them with the stakeholders on regular intervals.
- Creating & Sharing Q-Tips
- Recommend curriculum modifications to Training Manager/Supervisor based on internal customer feedback and/or Training Needs Analysis
- Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures.
- Mandatory Production Hours

**Key skills & knowledge**:
Excellent Written & Verbal Communication Skill
- Ability to create & modify content / training materials.
- Versatile with different teaching techniques and methodologies
- Strong customer service aptitude
- Hands on-experience on PPT, Excel &
- Good Understanding of Computers / Hardware / Software - Added Advantage

Educational Qualification: Graduate -Any Specification

Disclaimer:
**Location**:
IND Hyderabad - Google Client Site

Language Requirements:
Time Type:
Full time
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