Sales Support Administrator

**Join a team that is changing millions of lives.** Transforming smiles, changing lives. At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible. Ready to join us? **About this opportunity** **Commercial Excellence**:Sales Support Administrator** As part of Commercial Excellence, you will join us in one of the most dynamic and exciting environments within Align. Inside the Sales Force Excellence (SFE) team, the Sales Support Associate represents the first line of system and process support for our sales teams. Through holistic understanding of both our sales processes and the IT systems that enable them, this role represents a crucial link in the relationship between Sales, SFE and IT. **In this role, you will** Troubleshoot and triage sales support requests whilst collaborating with the broader EMEA SFE team on the continuous improvement of sales processes, system design and CRM setup. Understand our key sales systems and processes, representing the SFE team in communications with both IT and the Sales teams across the EMEA region. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Managing support inquiries and triage them to the corresponding channels - Collaborating with local and regional commercial teams to provide support - Working with other teams to resolve support inquiries within the SLA - Maintaining and updating ticketing records - Providing support to sales enablement tool end-users - Coordinating activities between IT and commercial excellence as needed Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all-inclusive for every task or responsibility. **In this role, you’ll need ** - A (bachelor) degree or equivalent experience in sales/technical support or a related role. - Experience of working within B2B sales organisations or other CRM process-driven environments is desirable. - 1+ years experience They will exhibit a positive attitude and be self-motivated with a desire to learn. **Sound like a good fit?** Great Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network. **About Align** Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials. By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just some of the things employees say make Align Technology a great place to work. We respect your privacy. Please review our Applicant Privacy Policies for additional information. **Global Diversity Statement**: At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time. **Equal Opportunity Statement