International Inbound Voice

4 days ago

Pune Maharashtra, India MoSahaya Full time

Position: International Inbound Voice

Location: Pune

**Salary**: 26k to 28k

Role & responsibilities
- Resolving billing issues using query solving techniques and providing clear and concise information. Answering questions about billing or services.
- Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.
- Listen actively to customer needs, concerns, and feedback, and respond appropriately.
- Accurately document customer interactions and update records in the CRM system.
- Collaborate with team members and other departments to resolve complex issues.

*

Required profile
- Min 06 month of international Voice experience
- In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
- Experience resolving customer issues in billing,
- Demonstrated communication skills.
- The clarity in thought process (Able to articulate his/ her thought)
- Ability to handle tough situations with customers.
- Strong ability to multitask and take fast decisions independently.
- Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
- Customer Centric & Logical Thinking & Need to be Enough Spontaneous
- Ensure Timely & Professional Responses to all Queries.

Perks and Benefits

Cab Facility both ways [ Pick up and drop within Transport radius. Immense Growth

Loyalty bonus upto 20kinterview Rounds: 1st Level - UAT / Operations 2nd Level - Versant [ Need to score 60 and above]

WP: 7205153122

Pay: ₹26,000.00 - ₹28,000.00 per month

**Experience**:

- International voice process: 1 year (required)
- Inbound voice: 1 year (required)
- CRM System: 1 year (required)
- In Billing: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 7205153122

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