Field Service Representative

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

**Overview**

Boeing is the world’s largest aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace.

In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 80 years. People at Boeing have been supporting mission readiness and modernization of India’s defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space.

**Technology for today and tomorrow**

The Boeing India Engineering & Technology Center (BIETC) in India is leveraging a diverse talented pool of 5,500+ engineers, technologists, and innovators to drive growth and innovation in the global aerospace sector. These engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets in traditional and emerging areas, leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, to enhance quality, safety, and productivity for airline customers, shaping the future of aerospace in India for India, and the world.

**People-driven culture**

At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts - enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people’s careers and being thoughtful about employee wellbeing.

At Boeing, we are **inclusive, diverse, and transformative.**

With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.

Boeing is currently looking for a **Field Service Representative**to join their team in **Gurgaon, India.**Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers.

This Boeing Field Service Representative position is ideally suited to professionals with aviation industry experience looking for career growth, enhancement, and challenges within the aviation industry.
- Developing airline support strategies, coordinating with senior leaders inside Boeing and the customer organizations.
- Ensuring excellent relationships and initiating corrective action to ensure customer satisfaction with company products and services.
- Provide airline operations support and contribute to the development of strategy and support plan.
- Review maintenance, engineering, flight operations and performance data and research aircraft and fleet reliability issues.
- Assist with developing solutions to airplane level technical problems and operational issues.

**This position is expected to be 100% onsite, with 25% Travel**

**Position Responsibilities**:

- Utilize multi-disciplined (airframe, avionics, structures) technical expertise and company knowledge to assist the customer in achieving high levels of proficiency in the operation and maintenance of company products by investigating product problems, determining cause, and developing and implementing corrective action.
- Identify and evaluate customers' business priorities and success criteria. Contribute to the development of strategy and support plan to achieve customer's operational objectives. Deploy and monitor support plan and act to meet performance objectives.
- Understand customer expectations and assist the customer in interpreting and using technical support data and documents, provide technical On-The-Job training, and act as the on-site liaison between The Boeing Company and customer personnel of widely varying backgrounds, to achieve resolution of significant technical and operational issues.
- Help implement aircraft entry into service plan. Provide training and assistance with issues related to the maintenance, operations, troubleshooting, fault rectification and deferring Minimum Equipment List (MEL) items for aircraft models new to the airline. Provides hands-off assistance to customer in turn-around and dispatch of