Customer Service Representative

3 days ago

HSR Layout Bengaluru Karnataka, India Thorsignia Full time

**Job Title**: Telecaller - International Calling (Indian Timings)

**Location**: Bangalore
**Employment Type**: Full-Time

**Do you thrive in a fast-paced environment and have a passion for helping businesses connect globally?**
Are you an aggressive telecaller with a proven track record of exceeding targets? If so, we want to hear from you

**About Us**: Thorsignia is a leading Software and Multimedia Company that helps businesses achieve their online marketing goals. We're a passionate team dedicated to delivering exceptional results and building strong client relationships. Our commitment to innovation and customer satisfaction drives us to excel in every project we undertake.

**Key Responsibilities**:

- Make outbound calls to international clients/customers within assigned regions.
- Handle inbound queries and provide appropriate solutions or information.
- Promote the company’s products/services, ensuring a clear understanding by the client.
- Record all call information accurately and follow up with clients as needed.
- Maintain a positive and professional demeanor, even under pressure.
- Collaborate with the sales and marketing teams to enhance lead generation.
- Adhere to company policies and procedures while ensuring a high level of client satisfaction.
- Meet or exceed daily, weekly, and monthly targets.

**Requirements**:

- Previous experience in telecalling, especially for international markets.
- Exceptional communication skills in English (both spoken and written).
- Ability to work in Indian business hours while making international calls.
- Strong persuasion skills and a high degree of customer service orientation.
- Familiarity with CRM systems and practices.
- Ability to work independently with mínimal supervision.
- Proficiency in using Microsoft Office Suite (Word, Excel, etc.).
- High school diploma or equivalent; a degree in any field is preferred.

**Additional Information**:

- **Working Hours**:10 AM - 7 PM IST]

Pay: ₹514.19 - ₹1,075.24 per day

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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