Customer Service Representative

6 days ago


HSR Layout Bengaluru, India Earlyjobs Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Handle Customer Inquiries: Respond to customer queries via phone, email, or chat, ensuring prompt and accurate information.

Resolve Complaints: Address customer complaints and concerns professionally, aiming to resolve issues efficiently and maintain customer satisfaction.

Maintain Records: Document interactions, transactions, feedback, and complaints in the CRM system for tracking and quality purposes.

Product/Service Knowledge: Stay updated on company products, services, and policies to provide accurate assistance and support to customers.

Follow Up: Conduct follow-ups to ensure customer issues are fully resolved and gather feedback to improve service quality.



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